Understanding Your Statement

Did you upgrade from Pro to Plus plan and now you’ve been charged "twice"? Read on to see how we process payments and explain this common scenario.

Billing Cycles

Practice Better only processes payments once per billing cycle. This means that upgrades from Pro to Plus plans, refunds, and any adjustments will be processed in your next billing cycle.

Here is an example breakdown of how upgrades are processed:

The refund amount and upgrade charge are calculated based on the time remaining in the billing cycle and may be slightly less than the original subscription amount.

Purchasing Credits during an Upgrade Cycle

If you've upgraded from one paid plan to another paid plan (e.g. Pro to Plus), you may also be charged for the adjustments due to proration when purchasing credits during the current billing cycle. 

Let's say your billing cycle starts on January 1st and you're currently on the Pro Plan. You then decide to upgrade to the Plus Plan on January 15th.

Your next billing cycle (February 1st) would typically include the amount associated with the time spent on the Plus Plan during January (15th-31st), minus the time you did not spend on the Pro Plan in January (15th-31st).

Let's say this prorated adjustment is $15. This pending charge will be added to your account near the end of January to be included in your February 1st invoice.

If you decide to purchase $5 in credits on January 29th, for example, the total payment for the purchased credits will be $20 ($5 for the credits + $15 adjustment for the upgrade).