Once you have availability set up for your services, you can test it to ensure clients see your desired dates and times. Testing is also helpful if your clients are unable to see the expected availability for a specific service or timeslot.
You can check your availability in two ways:
Testing a specific timeslot
1) If you'd like to test a specific timeslot's availability, navigate to My Schedule > My Availability
2) On the top right-hand corner, click the Test availability icon:
3) Select and fill out the following fields:
- Select service
- Service method
- Session date
- Start time
If you'd like to test in another time zone, you can adjust this in the Time zone drop-down menu.
4) Click the Test button
The popup will update to let you know if the selected time slot is available for your service.
If the timeslot is unavailable, you'll be shown a list of settings, sessions, and/or external events that may be impacting its availability.
Viewing the service's Bookings Page
1) To test the general availability for your service, navigate to My Schedule > My Availability
2) On the top right-hand corner, click the Test availability icon:
3) In the Select service drop-down menu, choose the service you'd like to test, and then click the Test as client button on the bottom left-hand corner:
4) This will take you to the bookings page of your service where you can review your availability for:
- Your different service methods (In-person, By Phone, Online/Video chat)
- Specific dates and times
If your desired date and time don't display on the bookings page, testing a specific timeslot may help you determine the issue.
For more information on how to troubleshoot your availability, click here.