Managing Your Availability

Follow

Comments

11 comments

  • Avatar
    Kelli Saginak

    Thanks for this. I currently have a client who was unable to find how to book a session, we’ve been using acuity and trying to transition to using practice better only, Can you help? 

  • Avatar
    Ken J. Manderson

    I can help just need more information on what steps your client took.

  • Avatar
    Robert Hardwick

    Hello, is there any literature or videos that discusses the client experience regarding how they interface with "my availability"?  Could they see it, client-side, the updates I make?

  • Avatar
    Briana Williams

    Hello PracticeBetter Support, 

    I would also like to know how I can share my availability with my clients so they can schedule a session with me at their own convenience. 

    Thanks, 

    Briana

  • Avatar
    Robert Hardwick

    Hey Briana,

    I got int touch with them and they confirmed:

    "And yes, when you set up availability for your services clients will be able to request appointments from the Client Portal and from your Bookings Page."

    I've confirmed this to be the case with clients viewing the availabilities I enter and it being an option for them in their client portal to select from.

  • Avatar
    Briana Williams

    Hi Robert, 

    Thank you for your response. I have spent days trying to figure out how to send my clients a simple link to my availability so they can book an appointment with me, but cannot figure it out. At this point, if it's taken me this long to figure out, there's no way my clients will have the time to do this and I'm now looking at other options. Very disappointed in PracticeBetter so far. This seems like a critical component to client management that they have simply overlooked. There also doesn't appear to be any way to get in touch with support either. I was really hoping this would be the solution and I could refocus on clients now, rather than researching software. Thank you again for your help. Wish PracticeBetter did the same. 

  • Avatar
    Briana Williams

    I did hear back from Support and they have shown me how to do this. Not very intuitive, but will work for now. 

  • Avatar
    Aven Moran

    I am having trouble with my availability calendar.

    I have made changes to my initial calendar and have it set up in your site (I can see my altered calendar, with the dates and times deleted from my initial set-up), but when I click on the button in my website to book an appointment, the page transitions to practice better however the dates and times are still from my initial calendar.

    Is it possible that I need to re-set the code-passage in my website after I've changed my calendar?

     

  • Avatar
    Heather Carey

    Can someone help me with putting buffers in between sessions? I though I had set this up but it is not doing it in the calendar that the client sees. Thanks...

  • Avatar
    Heather Carey

    Also, I set up my calendar and looked at a couple days in the future, when I have the whole day free. When I request a mock appointment, the calendar gives me only two time options, when I it would be possible to book five sessions that day, any reason why?

  • Avatar
    Iya Domen

    Aloha! I have problems with my availability, trying to set up. How to add services to complete setting up? Trying again and again, help tutorial did not help. Thanks. Disappointed.

Article is closed for comments.