If your clients are unable to book a session due to your availability not displaying, here are some steps to help you troubleshoot the issue:
- Have you added availability for them to book?
- Do you have an external event blocking your availability?
- Check your Buffer times and Availability Increments settings
- Do you have Session Limits enabled?
1. Have you added availability for them to book?
Go to My Practice > My Availability. Click on your available time slot, and ensure you have enabled your service to be available. Click on the toggle beside the service you wish to offer during your time slot. It should appear as below:
If you offer your service in different methods (in-person, by phone, online/video chat) ensure you have correctly enabled this under restrictions within the availability time slot.
If you work in multiple locations, ensure you have correctly selected the location the service is being offered.
2. Do you have an external event blocking your availability?
If you have a Google calendar linked to Practice Better, ensure you do not have an event marked as "Busy" within Google calendar during the times you wish to be available. If your calendar events are syncing back to Practice Better, this Busy event will block your availability and stop clients from being able to book with you.
If you wish for clients to be able to book during this event you will need to mark the Google calendar event as "Free" or remove it from the calendar.
3. Check your Buffer times and Availability Increments settings.
Your buffer time can be set within your individual service setting under Booking Options:
Your buffer time should be factored into your availability time slot.
For example, if you have a 1-hour session with a 30 minute buffer time scheduled and only have 2 hours of availability, you will only be able to see a single client because the session blocks 1 hour and 30 minutes.
If you change your time slot to 3 hours or decrease your buffer time, you will be able to see more clients due to your buffer time fitting into your availability.
Availability increments can be set within your individual service settings under Booking Options:
Or you can set general Availability Increments for all your services under My Schedule > Booking & Cancellation Settings > Availability Display.
Availability Increments determine how your availability times will be shown.
For example, if you have 15-minute service with a 1-hour availability from 1 pm - 2 pm, with a 15-minute Availability Display, your clients will be able to book at these times:
1:00, 1:15, 1:30 , 1:45
If you have a 15-minute service with a 1-hour availability from 1 pm - 2 pm with a 30-minute Availability Display, your clients will be able to book at these times:
If you have a 15-minute service with a 1-hour availability from 1 pm -2 pm with a 60-minute Availability Display, your clients will be able to book at these times:
If you find clients are not able to see your other available time slots, check your availability increments settings.
4. Do you have Session Limits enabled?
Session limits allow you to control how many one-on-one sessions clients can request.
You may have set a limit for the total number of sessions within a day which is prohibiting your clients from seeing your set availability.
To verify your Session Limit Settings, navigate to My schedule > Booking & Cancellation Settings > Session Limits.
You can increase the limit of sessions per day or remove the restrictions by adjusting the Maximum sessions per day picklist.
Service-specific Limits allow you to further restrict the number of sessions that can be booked within a given hour, day, week, and month.
For example, If you have a service limit of 2 discovery calls a day, your clients will not see availability for this service, if there are already 2 of those sessions booked.
You will need to increase the specific service limit to allow clients to book by clicking on Edit next to the service limit.
You can also delete the service limit by clicking the Trash Can icon which should allow your clients to book.