How to Contact Practice Better Support

Practice Better offers comprehensive support from our expert team of support specialists and our AI chat. Our support is typically available from 9:00 am to 5:00 pm EST.

• Support Methods
• How to Contact Our Support
• Follow-up on Support Requests
• Migrating to Practice Better
• Using the Practice Better Community

Support Methods

How to Contact Our Support

From the mobile app

1. Tap on the question mark in the top-right corner and then tap Contact Support.
2. This will open a webpage where you can chat with our AI agent. 

See how to follow up on your support requests.

From the desktop portal

1. Click the question mark beside your name in the top-right of your portal.

   

2. Select Contact our Support Team.

3. The AI chat will open in the bottom-right corner of your screen. It will recognize your name and account type since you are logged in.

4. Ask descriptive questions, and the AI agent will respond conversationally.

5. To contact a human agent, ask the AI agent to connect with a human.

6. Follow the prompts to connect with a live agent or submit an email to our support.

   • Our live chat coverage is limited, so you won’t always be given this option.

7. Keep the chat open to see new messages.

   • To enable a sound notification, click the 3 dots in the top-left of the chat.
     

   • Click Turn on sound
     

8. When you’re finished, click the X in the top-right corner of the chat widget.
   

9. You’ll be prompted to confirm you want to end the chat and then have the opportunity to leave feedback.
   

10. To send the chat transcript to yourself, click the 3 dots in the top-left corner of the chat and select Email transcript.
    

From the Help Center

Practice Better maintains a comprehensive help center with articles, videos, and FAQs that can quickly answer many questions. This self-service option is always available and can be accessed through our website.

To ask a question:

1. Click the chat icon at the bottom right of any page in our Help Center. If you are logged in, the AI chat agent will recognize your name and account type.

   

2. Ask descriptive questions, and the AI agent will respond conversationally.

3. If you are logged in, you may ask the AI agent to connect with a human.

4. Follow the prompts to connect with a live agent or submit an email to our support.

   • Our live chat coverage is limited, so you won’t always be given this option.

5. Keep the chat open to see new messages.

   • To enable a sound notification, click the 3 dots in the top-left of the chat.
     

   • Click Turn on sound
     

6. When you’re finished, click the X in the top-right corner of the chat widget.
   

7. You’ll be prompted to confirm you want to end the chat and then have the opportunity to leave feedback.
   

8. To send the chat transcript to yourself, click the 3 dots in the top-left corner of the chat and select Email transcript.
   

Check out our video below on the ways you can contact Practice Better Support. 

Follow-up on Support Requests

Our support agents will reply to you by email. You can reply directly from your own email inbox.

Support emails will be sent from help@practicebetter.io

You can find a history of your support requests at this page: Support Requests

1. Log in with the same credentials as your Practice Better account.

2. Click your name in the top-right and select My Activities.

3. This will open a page with your support request history. You can see the subject, ticket number (ID), the date of creation, the date of the last update, and the status.
   

4. Clicking on a request will open a page with the detailed conversation history.

5. At the bottom of that page, you can add to the conversation, upload an attachment, or solve the ticket yourself.
   

Migrating to Practice Better

Are you prepared to transition to Practice Better? We are here to ensure a smooth process with expert assistance for seamless migration.

Migrating software can often be challenging, but our team of specialists is equipped to make this transition effortless and without any cost to you.

Follow this link to get started: Switch your EHR to Practice Better

Migration Overview:

• Complete the form linked above to begin the migration process.
• Our friendly team of helpers will guide you through obtaining and importing your data into Practice Better.
• Get up and running quickly, seeing clients with minimal disruption and downtime.

Using the Practice Better Community

The Practice Better Community is an online platform designed to connect health and wellness professionals with a diverse network of peers.

The community provides a supportive environment where practitioners can access expert advice and educational content aimed at helping members grow their practices to enhance their businesses and client services. 

The Practice Better Community is moderated and run by our dedicated team of Practice Better employees! While it isn't an official support channel, all members are encouraged to ask questions about Practice Better, including technical topics. 

From your Practice Better home dashboard, click the Community link.

Learn more here.