How to Contact Practice Better Support

In this article:

• Support Methods
• How to Contact Our Support
• Follow-up on Support Requests
• Migrating to Practice Better
• Using the Practice Better Community

Support Methods

Practice Better offers comprehensive support from our expert team of support specialists and our AI chat. Our support is typically available from 9:00 am to 5:00 pm EST.

How to Contact Our Support

From the mobile app

1. Tap on the question mark in the top-right corner and then tap Contact Support.
2. This will open a webpage where you can chat with our AI agent. Read below to learn more about interacting with our AI support agent. 

From the help center

1. Click the chat icon in the bottom right corner. 
2. Select an option to identify yourself as either a practitioner using the Practice Better portal, or a client of a practitioner using the client portal.
3. If you clicked the wrong option, refresh your browser page and start the chat again.  

See how to follow up on your support requests. 

From the desktop portal 

1. Click the question mark in the top-right of your portal and select Contact our Support Team.
   
    
2. The AI chat will open in the bottom-right corner of your screen. Keep the chat open to see new messages. Click the group of dots at the top of the chat widget to drag it around your screen.
    
3. Ask descriptive questions, and the AI agent will respond conversationally.
   • To contact a human agent, ask the AI agent to connect with our support team.
   • Follow the prompts and click the confirmation button to submit an email ticket to our support team.
     
      
4. When you’re finished, click the X in the top-right corner of the chat widget.
   
    
5. You’ll be prompted to confirm you want to end the chat.
   
    
6. Click the thumbs up or thumbs down to leave feedback, and optionally describe your experience.
   
   

Follow-up on Support Requests

Our support agents will reply to you by email. You can reply directly from your own email inbox.

Support emails will be sent from help@practicebetter.io

You can find a history of your support requests on this page: Support Requests

1. Log in with the same credentials as your Practice Better account.
    
2. Click your name in the top-right and select My Activities.
    
3. This will open a page with your support request history. You can see the subject, ticket number (ID), the date of creation, the date of the last update, and the status.
   
    
4. Clicking on a request will open a page with the detailed conversation history.
    
5. At the bottom of that page, you can add to the conversation, upload an attachment, or solve the ticket yourself.
   

Migrating to Practice Better

Are you prepared to transition to Practice Better? We are here to ensure a smooth process with expert assistance for seamless migration.

Migrating software can often be challenging, but our team of specialists is equipped to make this transition effortless.

Follow this link to get started: Switch your EHR to Practice Better

Migration Overview:

• Complete the form linked above to begin the migration process.
• Our friendly team of helpers will guide you through obtaining and importing your data into Practice Better.
• Get up and running quickly, seeing clients with minimal disruption and downtime.

Using the Practice Better Community

The Practice Better Community is an online platform designed to connect health and wellness professionals with a diverse network of peers.

The community provides a supportive environment where practitioners can access expert advice and educational content aimed at helping members grow their practices to enhance their businesses and client services. 

The Practice Better Community is moderated and run by our dedicated team of Practice Better employees! While it isn't an official support channel, all members are encouraged to ask questions about Practice Better, including technical topics. 

From your Practice Better home dashboard, click the Community link.

Learn more here.