If you serve clients in the UK or EU, a few simple steps in Practice Better will help ensure your practice stays GDPR-compliant. This article walks you through what consent looks like in practice and how to set it up.
In this article:
- Why Consent Matters Under GDPR
- Setting Up Consent on Your Bookings Page
- Referencing Practice Better in Your Privacy Policy
- Sample Language You Can Use
Why Consent Matters Under GDPR
Under UK and EU GDPR, you need to collect affirmative consent from clients before their personal data is processed. In practice, this means consent needs to be in place before a client submits a booking request or registers for a program: by the time that request comes through, their data has already been collected.
The good news is that Practice Better gives you two straightforward ways to collect consent right at the point of booking, so you never have to worry about catching it after the fact.
📍 Note: Even if you're not actively targeting UK or EU clients, we recommend setting up consent collection at the point of booking. If a UK or EU resident discovers your website and books a session, GDPR protections apply to that interaction.
Setting Up Consent on Your Bookings Page
You have two options, and either one satisfies the consent requirement:
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Add a consent form to your Bookings Page. This requires clients to explicitly agree to having their information stored in Practice Better and any other tools you use to manage client data before they can complete a booking. Learn how to require forms during the booking process →
- Add Terms & Conditions to your Bookings Page. Clients accept your terms before purchasing a service, package, or program. This is a good option if you already have a Privacy Policy you'd like clients to acknowledge. Learn how to require Terms & Conditions before booking →
💡 Tip: If you plan to give clients access to the Practice Better Client Portal, we recommend sending a waiver or consent form before granting access. You can set this up so the form is delivered automatically. Learn more about sending forms automatically →
Referencing Practice Better in Your Privacy Policy
If you give clients access to the Client Portal, we recommend including a reference to Practice Better in your Privacy Policy so clients understand how their data is managed. You can use or adapt the language below.
Sample Language You Can Use
Terms & Conditions consent blurb:
In order to proceed, [Name/Company Name] ("us", "we", or "our") requires your consent to collect and process personal information you supply.
Your access to and use of this Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
Please review our Privacy Policy to understand all uses of your personal information and your rights to your personal data here: [Insert link to your Privacy Policy here].
Privacy Policy blurb referencing Practice Better:
We may use third-party Service Providers to manage your personal data.
Practice Better
Practice Better is an electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients. For more information on the privacy practices of Practice Better, please visit: https://practicebetter.io/privacy/
📍 Please note: Practice Better is providing this information only as a courtesy, and this does not constitute legal advice. We recommend consulting with your own legal advisor to ensure your consent and privacy practices meet the requirements for your specific jurisdiction and profession.