If you serve clients in the UK or EU, a few simple steps in Practice Better help keep your practice GDPR-compliant. This article walks you through collecting consent, what to include in your privacy notice, and sample language you can use.
In this article:
- Why Consent Matters Under GDPR
- Setting Up Consent on Your Bookings Page
- Referencing Practice Better in Your Privacy Notice
- Sample Language You Can Use
Why Consent Matters Under GDPR
Under UK and EU GDPR, you need to collect affirmative consent from clients before their personal data is processed. In practice, consent needs to be in place before a client submits a booking request or registers for a program. By the time that request comes through, their data has already been collected.
Practice Better gives you two ways to collect consent at the point of booking, so you never have to catch it after the fact.
📍 Note: Even if you're not actively targeting UK or EU clients, we recommend setting up consent collection at the point of booking. If someone located in the UK or EU finds your website and books a session, GDPR protections apply to that interaction.
Setting Up Consent on Your Bookings Page
You have two options, and either one satisfies the consent requirement:
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Add a consent form to your Bookings Page. Clients must explicitly agree to have their information stored in Practice Better, and in any other tools you use to manage client data, before they can complete a booking.
Learn more about Requiring Forms During the Booking Process →
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Add Terms & Conditions to your Bookings Page. Clients accept your terms before purchasing a service, package, or program. This is a good option if you already have a privacy notice you'd like clients to acknowledge.
Learn more about Requiring Clients to Accept Terms & Conditions Before Booking →
💡 If you plan to give clients access to the Practice Better Client Portal, send a waiver or consent form before granting access. You can set this up so the form is delivered automatically. Learn more about sending forms automatically →
Referencing Practice Better in Your Privacy Notice
Your privacy notice, sometimes called a privacy policy, should explain how you collect, use, and protect client data.
Since 19 June 2026, UK practitioners are legally required to let individuals make data protection complaints directly to them.
If you work with clients in the UK or EU, we recommend including:
- That you use Practice Better (operated by Green Patch Inc.) as a data processor for client records.
- That client data is stored in the United States on data centers operated by Amazon Web Services (AWS).
- That international transfers are subject to appropriate safeguards under GDPR, as outlined in Practice Better's Data Processing Agreement.
- A way for clients to submit data protection complaints directly to you.
- A reference to Practice Better's sub-processor list: https://trust.practicebetter.io/subprocessors
Check with your own legal advisor to make sure your privacy notice meets UK ICO or EU requirements for your practice.
Learn more about GDPR and Practice Better: Overview and FAQ →
Sample Language You Can Use
📍 Please note: Practice Better is providing this information only as a courtesy, and this doesn't constitute legal advice. We recommend checking with your own legal advisor to make sure your consent and privacy practices meet the requirements for your jurisdiction and profession.
Terms & Conditions consent blurb
In order to proceed, [Name/Company Name] ("us", "we", or "our") requires your consent to collect and process personal information you supply.
Your access to and use of this Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
Please review our Privacy Policy to understand all uses of your personal information and your rights to your personal data here: [Insert link to your Privacy Policy here].
Privacy notice blurb referencing Practice Better
We may use third-party Service Providers to manage your personal data.
Practice Better
Practice Better is an electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients. For more information on the privacy practices of Practice Better, please visit: https://practicebetter.io/privacy/