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Recording Your Screen for Practice Better Support With Zight

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🔄 We're freshening things up!

Practice Better is gradually rolling out a refreshed UI/UX design. You may notice that the navigation bar has moved from the top to the left side of the portal. As a result, some screenshots and images in our articles may not yet reflect the updated interface — but the steps and guidance are still accurate.

We're actively updating all articles and appreciate your patience in the meantime. If something looks different than what you see on screen, the functionality is the same — just with a fresh coat of paint.

When our Support team needs to see the issue you're experiencing, we'll send you a link to record your screen and send it back to us. You don't need an account or a download. This article walks you through recording and sending your video.

In this article:

Before You Begin

  • Where the link comes from: Our Support team sends you the link in a reply to your support ticket. The page shows the Practice Better logo and a message from our team. The web address includes zight.com, the tool we use to collect recordings.
     
  • No account or download needed: You can record from your browser.
     
  • Nothing is sent until you choose to send it: You can watch your recording and record again before you click Send my recording.

Opening Your Recording Link

  1. Open the link from our reply to your support ticket.
     
  2. Read the message from our team. It explains what to record.
     
  3. Click Start Recording.

Recording Your Screen

  1. Choose what to record: your screen, your webcam, or both. Both is the default.

     
  2. Choose your microphone if you'd like to describe what you see out loud.
     
  3. Click Record. Your browser asks which screen, tab, or window to share.
     
  4. Select the browser tab where the issue happens, then confirm.
     
  5. Go through the steps that lead to the issue. Say what you expect to happen and what you see instead.
     
  6. Click the red stop button when you're finished.

Sending Your Recording

  1. Watch your recording in the preview.
     
  2. To redo it, click Record again.
     
  3. To send it, click Send my recording.
     
  4. Confirm the page reads "Recording is sent."

✅ All set: Our team is notified as soon as your recording arrives, and we'll follow up in your support ticket. 

Supported Browsers

Recording works in these browsers on desktop and mobile:

  • Google Chrome and other Chrome-based browsers, such as Brave and Opera.
  • Mozilla Firefox, version 100 or later.
  • Apple Safari on desktop and iOS (supported since January 2026).

Troubleshooting

  • Screen recording does not start: Allow screen recording in your browser permissions, then refresh the page. Mac users may also need to turn on screen recording in system settings. See Browser Permissions for Telehealth and Screen Sharing on macOS →
  • Camera or microphone is not detected: Check your browser permissions. See Enabling Camera and Microphone Permissions →
  • Your browser is not supported: Open the link in the latest version of Google Chrome.
  • Your recording stops early: Record in shorter parts and send each one.
  • The link no longer works: Reply to your support ticket and we'll send you a new link.

Still having trouble? Reply to your support ticket and tell us what you see on screen. We're happy to help.

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