Practice Better needs access to your device’s camera and microphone to create a seamless telehealth experience where you can connect face-to-face with participants during video sessions. Getting your permissions set up correctly ensures smooth, uninterrupted virtual appointments, and we're here to guide you through the process.
In this article:
- Testing Your Camera and Microphone
- Allowing Permissions During Your Session
- Enabling Camera and Microphone Permissions on Mobile Devices
- Unblocking Camera and Microphone Permissions
- Still Having Trouble?
Before You Begin
Make sure you're using a supported browser and that your system meets Practice Better's telehealth requirements. We recommend using the latest version of Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge.
For complete system requirements and browser compatibility information, see Telehealth System Requirements and Compatibility.
Testing Your Camera and Microphone
Before joining a video session, it's helpful to verify that your devices are working properly. Use these quick tests to check your setup:
These simple checks can save you time and help you feel confident that everything's ready before your session begins.
✅ All set: Once your permissions are enabled, you're ready to enjoy high-quality video sessions in Practice Better. If you continue to experience difficulties, our support team is always available to help you get connected.
Allowing Permissions During Your Session
Different browsers handle camera and microphone permissions in different ways. Here's what to expect when you join your first telehealth session:
Firefox and Safari
Firefox and Safari browsers typically request camera and microphone permissions each time you join a video session. When the permission pop-up appears, simply click Allow to grant access.
If you accidentally click Don't Allow or dismiss the pop-up without responding, don't worry – just close and reopen your Telehealth session, and you'll see the permission request again.
Safari permission prompt:
Need additional help with Safari? Visit Change website preferences in Safari for more guidance.
Firefox permission prompt:
Need additional help with Firefox? Visit Manage camera and microphone permissions in Firefox for more guidance.
Google Chrome
Chrome will ask for permissions the first time you join a video session. When you see the pop-up, click Allow while visiting the site to enable access to both your camera and microphone.
Google Chrome permission prompt:
If you click Never allow or accidentally close the pop-up without allowing access, you'll need to manually enable these permissions. The good news is that this is a straightforward process, and detailed instructions are available below.
Need additional help with Chrome? Visit Fix camera and microphone errors in Chrome for more guidance.
Microsoft Edge
Edge will prompt you for camera and microphone permissions when you first join a video session. Click Allow to grant access.
If you accidentally blocked permissions, click the lock icon in the address bar, select Site permissions, and change both Camera and Microphone to Allow. Refresh the page and rejoin your session.
📍 Please note: Edge also requires permissions at the Windows system level. Check Settings > Privacy & security > Camera and Microphone to ensure access is enabled for Microsoft Edge.
Microsoft Edge permission prompt:
Need additional help with Edge? Visit Windows camera, microphone, and privacy for more guidance.
Enabling Camera and Microphone Permissions on Mobile Devices
If you're joining a telehealth session from your mobile device, you may need to grant permission for your device's camera and microphone through its settings.
iOS (iPhone/iPad)
If Practice Better can't access your camera or microphone on an iOS device, you'll need to enable permissions in your device settings:
- Open the Settings app on your iPhone or iPad.
- Tap on the Apps menu item.
- Tap the Practice Better app name to open its settings.
- Locate Camera and ensure it's set to Allow.
- Locate Microphone and ensure it's set to Allow.
- Relaunch your Practice Better app and log in to join your session.
Android
If Practice Better can't access your camera or microphone on an Android device, you'll need to enable permissions in your device settings:
- Open the Settings app on your Android device.
- Tap Apps or Applications (this may vary by device).
- Find and tap the Practice Better app to update permissions.
- Ensure Camera is set to Allow.
- Ensure Microphone is set to Allow.
- Relaunch your Practice Better app and log in to join your session.
📍 Note: The exact menu names may vary depending on your Android device manufacturer (Samsung, Google Pixel, etc.) and Android version. Look for "Permissions," "App permissions," or similar options.
Alternative path: Some Android devices allow you to long-press the browser app icon on your home screen, tap "App info," then navigate to permissions from there.
Unblocking Camera and Microphone Permissions
Sometimes permissions get blocked accidentally, but you can easily re-enable them. Follow the step-by-step instructions for your specific device:
After updating your permissions, simply relaunch your video session to apply the changes.
📍 Please note: Permission settings are browser-specific. If you switch to a different browser, you may need to grant permissions again for that browser.
Still Having Trouble?
If you've followed these steps and are still experiencing issues with your camera or microphone, try these additional troubleshooting tips:
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Restart your browser. Close all browser windows completely and reopen.
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Restart your device. A simple restart can resolve many hardware and software conflicts.
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Check for browser updates. Ensure you're using the latest version of your browser for optimal performance.
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Try a different browser. If issues persist, test your video session in an alternative browser.
- Check your hardware. Ensure your camera and microphone are properly connected and not being used by another application.
💡 Tip: For the best video session experience, we recommend using the latest version of Google Chrome or Microsoft Edge on a desktop or laptop computer.