If you have an outstanding Stripe Capital balance on your original Stripe account, here's what happens to it after you switch to Practice Better Payments. The process depends on whether or not you're based in the US.
📍 Note: If you're a US practitioner, Practice Better Payments also offers its own financing option, Practice Better Capital. Learn more about Practice Better Capital →
In this article:
- If You're Based in the US
- If You're Based Outside the US
- Tracking Your Balance
- Questions About Your Balance or Payments
If You're Based in the US
Stripe uses an automatic process to link your existing Capital balance to your new Practice Better Payments account. This check runs periodically, meaning the switch isn’t immediate. You may contact Stripe support to inquire about the state of your account using the steps below.
Once the switch is complete on Stripe’s side, a percentage of your sales continues to be withheld automatically to pay down your balance, the same way it worked on your original account.
You don't need to submit any request or contact Stripe to start this. It happens in the background as part of your switch.
What to Expect
- A short pause. Right after you switch, you may notice a period where payments aren't being withheld toward your balance. This is expected while Stripe transitions your Capital product from the existing program to the Practice Better Capital program.
- Automatic resumption. Withholding resumes on its own once the update is complete.
- Same terms. Your existing balance, fee, and payment structure carry over.
If You're Based Outside the US
You can still make payments toward your outstanding Stripe Capital balance using your Practice Better Payments account balance, but this requires a manual request to Stripe.
You'll need:
- Your Original Stripe Account ID (the one with the balance).
- Your New Stripe Account ID (your Practice Better Payments account). Find this in User settings in the Stripe Dashboard while logged into your account. Format: acct_####.
- Tax ID for both accounts. This may be your EIN, SSN, SIN, or equivalent, depending on your country.
⚠️ The Tax ID on both accounts must match for the balance to migrate successfully.
To submit your request:
- In Practice Better, go to Settings > Payments Dashboard.
- Click View in Stripe and log in to Stripe.
- Click the Help button (question mark icon, top right) and select Contact support.
- Click the Select a topic... dropdown and choose Other.
- Click Send us an email.
- Complete the form:
- What's your question or issue?: Migrate the Stripe Capital balance to the new Stripe account.
- How can we help today?: Please migrate the existing Stripe Capital balance associated with Stripe account ID, [Original Account ID], to my new Stripe account, [New Account ID]. Tax ID or tax identifier associated with both accounts is: [Tax ID]. Please confirm when this action is complete or if you require any additional information to complete this request.
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Add people to the conversation: Payments@practicebetter.io
- Click Send email.
We recommend submitting this request as soon as your Practice Better Payments account status is Enabled or Complete, so there's no disruption to your payments.
Tracking Your Balance
You can view your Stripe Capital balance and payment history at any time from your Stripe Dashboard. Go to your Payments Dashboard > View in Stripe to access it.
Questions About Your Balance or Payments
If you don't see your balance updating as expected, or you have questions about your financing terms, contact Stripe Capital support directly at capital+support@stripe.com.