Practice Better is automatically upgrading eligible practitioner accounts from a standard Stripe integration to Practice Better Payments — our fully integrated payments solution. No action is required on your part, and your ability to process payments will not be interrupted.
📍 Note: This article applies to users who received the email with the subject “An update required on your payment processing with Practice Better” that was sent on April 14, 2026.
If you're switching to Practice Better Payments on your own, refer to Switching from Stripe to Practice Better Payments: Steps for Existing Customers with Stripe linked to Practice Better.
In this article:
- What is Practice Better Payments?
- What's Changing
- What's Not Changing
- Accessing your Stripe Dashboard after the upgrade
- Frequently Asked Questions
What is Practice Better Payments?
Practice Better Payments is Practice Better's built-in payments solution, powered by Stripe. Unlike a standard Stripe integration, Practice Better Payments gives you access to:
- The Payments Dashboard directly in your Practice Better portal
- Support from the Practice Better team for payment-related questions
- Future payment features as they become available, including Buy Now Pay Later (BNPL) options and bank debits
This upgrade moves your account from a standard Stripe integration to one that's fully unified with your Practice Better experience.
What's Changing
On Monday, May 25, 2026, Practice Better will complete an automatic upgrade of your account. You'll receive an email notification before the upgrade date with details.
Once the upgrade is complete, here's what will look different:
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Payments Dashboard: You'll now have access to the Payments Dashboard inside your Practice Better portal. This dashboard was not available under the standard Stripe integration.
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Practice Better Payments label: On your Third-Party Integrations page in Practice Better, your payment integration will now be labeled Practice Better Payments instead of Stripe.
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Stripe Dashboard branding: Your Stripe Dashboard will display the Practice Better logo in the top left corner. This confirms your account is now a Practice Better Payments account tied exclusively to the Practice Better platform.
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Fee display: The way fees appear in your Stripe Dashboard will change. Previously, you may have seen Stripe processing fees and platform fees listed separately. After the upgrade, fees will appear as a single consolidated platform fee. Your total fees are not changing — only how they are displayed.
- Payment method management: Practice Better will manage the payment methods available on your account. You'll have access to all payment methods supported for your location, including options that become available in the future.
⚠️ Important: Any transactions processed before the upgrade will need to be refunded from your original Stripe account. If you need to issue a refund for a pre-migration transaction, log in to your original Stripe Dashboard to process it from there.
What's Not Changing
- ✅ Your Stripe Account ID remains the same
- ✅ Your transaction and dispute history is preserved
- ✅ Your KYC details and identity verification remain in place
- ✅ Your bank account and payout details remain in place
- ✅ Your payout schedule and method are unaffected
- ✅ There is no interruption to payment processing or payouts
- ✅ Your clients will not notice any change
Accessing your Stripe Dashboard after the upgrade
Your access to your existing Stripe Dashboard remains in place after the upgrade. A new Practice Better Payments account will be created and linked to your Stripe login — so if you use the same credentials, it will appear as a separate account under the same login. Your other Stripe accounts, including any used for businesses outside of Practice Better, are not affected.
📍 Note: For more information on managing multiple accounts under one Stripe login, refer to Stripe's documentation.
Frequently Asked Questions
Q: Do I need to do anything to prepare for this upgrade?
A: No. This upgrade is fully automated. You'll receive an email notification before the upgrade date, but no action is required before, during, or after the migration.
If you didn’t receive the email with the subject “An update required on your payment processing with Practice Better” on April 14, 2026, and still have a standard Stripe integration, please refer to our guide here: Switching from Stripe to Practice Better Payments: Steps for Existing Customers with Stripe linked to Practice Better.
Q: Will my clients notice any changes?
A: No. The upgrade happens behind the scenes and has no impact on the client-facing experience.
Q: How will I know the upgrade is complete?
A: Two things will confirm the upgrade is done: your payment integration will be labeled Practice Better Payments on your 3rd-Party Integrations page, and the Payments Dashboard will be available in your Practice Better portal.
Q: Will my processing fees change?
A: No. The way fees are displayed in your Stripe Dashboard will look different; fees will appear as a single consolidated platform fee rather than broken out separately. The total amount you pay is not changing. For questions about your specific rates, contact us at payments@practicebetter.io.
Q: What payment methods will I have access to after the upgrade?
A: You'll have access to all payment methods available for your location through Practice Better Payments, including future additions like Buy Now Pay Later (BNPL) and bank debits as they become available.
Learn more about Payment Options in Practice Better →
Q: Will my payout schedule change?
A: No. Your existing payout schedule and payout method — whether automatic or manual — will remain unchanged after the upgrade.
Q: Will my dispute and refund processes change?
A: Disputes are handled the same way after the upgrade.
For refunds, keep in mind that any transactions processed before the migration must be refunded from your original Stripe account. Log in to your original Stripe Dashboard to issue those refunds.
Any transactions processed after the upgrade can be issued following the standard Practice Better method: Processing Refunds in Practice Better →
Q: What if I use Stripe for other businesses outside of Practice Better?
A: This upgrade only affects your Practice Better-connected Stripe account. Any other Stripe accounts you use for other businesses are not impacted.
Q: Why is Practice Better making this change?
A: Practice Better Payments gives us the ability to offer you a better, more connected experience than a standard third-party integration. This includes direct support, access to the Payments Dashboard, and the ability to roll out new payment features — like BNPL and bank debits — over time.
Q: What happens if something goes wrong during the upgrade?
A: If you run into an issue, try clearing your browser cache, logging out of both Practice Better and Stripe, and then logging back in. If the problem persists, reach out to our support team at and we'll be happy to help: payments@practicebetter.io
Q: Do I need to accept new terms of service?
A: Yes. For details on getting started with Practice Better Payments and its terms, refer to our Getting Started with Practice Better Payments guide.
Q: Who can I contact with questions?
A: Reach out to the Practice Better Payments team at payments@practicebetter.io — we're here to help.