Practice Better requires access to your camera and microphone so other participants can see and hear you in your video sessions.
Firefox and Safari typically ask you to enable permissions for each session. If you've accidentally clicked on Don't Allow or dismissed the popup without allowing access, you can simply close and re-open the Telehealth session.
Click Allow when you see the following popup:
Accepting permissions on Apple Safari:
Google Chrome will prompt you the first time you join a session. Click Allow to enable access to your camera and microphone:
If you click Block or close this popup without allowing access, you may need to manually enable permissions. See the links below for instructions on how to manually enable permissions in Chrome.
Unblocking Camera and Microphone Permissions
You can enable permissions manually if you previously denied Practice Better access to your camera or microphone. Follow these instructions to enable permissions on your device:
Once you've re-enabled these permissions, relaunch your video session.