General

• How is Stripe involved in Practice Better Payments?
• How is Practice Better Payments different from a Standard Stripe account?
• Who can sign up for a Practice Better Payments account?
• How do I sign up for a Practice Better Payments account?
• I don't have a business website. What do I include on the Practice Better Payments application?
• Can I sell telehealth or telemedicine services through Practice Better Payments?
• Can I sell pharmaceuticals through my Practice Better Payments account?
• If I currently have Stripe integrated, how do I sign up for a Practice Better Payments account?
• Can I use my existing Stripe account with Practice Better?    
• Can I migrate payments and transaction data from my Stripe account to Practice Better Payments?
• Can I use my Practice Better Payments Stripe account outside of Practice Better?
• How do I close my Practice Better Payments account?
• What payment methods can I use with Practice Better Payments? 
• Can I process payments and receive deposits in another currency?
• Can I switch from my existing Square account to a Practice Better Payments account?
• Does Practice Better Payments integrate with Quickbooks Online?
• How often will I receive payouts (deposits) for transactions processed through Practice Better Payments?
• How can I differentiate between transactions processed through my WisePOS terminal versus online?

Rates & Fees

• What payment processing rates will I be charged if I use Practice Better Payments?
• I heard about a promotional rate being offered on payment processing fees. Could you tell me more?
• Will my transaction fees be refunded if I need to process a refund to my customer?
• Will my customer be charged a fee for requesting a refund?
• How will I be charged for processing fees?

Practice Better Payments Terminal Reader

• Why should I consider using a reader?
• What reader can be paired with Practice Better?
• How do I order a reader?
• Will the reader work if I’m offline?
• What countries will readers be available in?
• Can I save credit cards on file if a customer pays using my reader?

Security

• Is Practice Better Payments fully secure? Is it compliant with PCI requirements?
• Will Practice Better store my clients’ card and payment data?
• Someone from Stripe’s underwriting team has contacted me about my new Practice Better Payments account. What’s this all about?
• Stripe’s security team has restricted my Practice Better Payments account and contacted me for additional information. What’s going on?

Transactions & Reporting

• Where can I see my transaction history and the processing fees I’ve paid?
• Where can I view and download a report that details my account's total processing volume and the total processing fees collected over a specified period?
• What is a chargeback?
• How will I be notified of a chargeback, and how do I respond?
• Why was my customer’s transaction declined?

General

Q: How is Stripe involved in Practice Better Payments?

A: Practice Better Payments is powered by Stripe. That means the underlying infrastructure for the payment features we provide is handled by Stripe.

Stripe handles the secure processing, transmission, and storage of sensitive payment information. Practice Better itself doesn’t capture or store this information.

Our partnership with Stripe allows customers to have their own Practice Better Payments account associated with the same login credentials as their core Stripe account. So any transactions processed by Practice Better Payments will be separate from those processed by the customer’s other Stripe accounts. This separation is particularly helpful if you’ve integrated your Stripe accounts with other platforms, so you can keep all your payment processing data safe and secure.

Q: How is Practice Better Payments different from a Standard Stripe account?

A: Here are the main differences between your standard Stripe account that has been linked to Practice Better and Practice Better Payments:

• With your standard Stripe account, you need to log into Stripe to view account and transaction-related information.
• With Practice Better Payments, you can view all of this information in Practice Better through the Payments Dashboard.
• You can apply for a Practice Better Payments account directly through Practice Better from the 3rd Party Integrations page.
• Practice Better Payments offers a fully integrated terminal reader for in-person payments. Learn more.
• The Support team at Practice Better can help answer any Practice Better Payment-related questions because of our in-house subject matter expertise and close working relationship with Stripe.
   

Q: Who can sign up for a Practice Better Payments account?

A: Any Practice Better customer located in a country where Stripe is supported can sign up for a Practice Better Payments account. A list of countries where Stripe is supported globally can be found here. 

Q: How do I sign up for a Practice Better Payments account?

A: It’s easy to sign up for Practice Better Payments. This help article will walk you through the steps.

Q: I don't have a business website. What do I include on the Practice Better Payments application?

A: You can include the URL for any website, social media profile, or mobile application you use to promote your business or sell products on your Practice Better Payments application. If you submit a social media profile, the account cannot be private, it must correspond with the business information you have entered into your application and the full URL (for example, facebook.com/profile/yourbusiness), not just the social media handle is required.

If you don't use a website, social media profile, or mobile app to promote your business or sell products online, you will be asked to provide a description of the products you sell instead.
Stripe requires information about your business to understand your business and verify what you are selling in order to comply with financial regulations and "Know Your Customer" obligations.

Q: Can I sell telehealth or telemedicine services through Practice Better Payments?

A: Yes, you can. 

Thanks to our close partnership with Stripe, Practice Better customers are permitted to sell telehealth and telemedicine services through their Practice Better Payments account. We know that telehealth and telemedicine are listed on Stripe’s public-facing Prohibited and Restricted Businesses page. 

However, these documents do not reflect the exceptions Stripe extends to trusted platform partners like Practice Better, which supports a large number of regulated health and wellness professionals. If you have any questions or would like additional reassurance, please don't hesitate to contact our payments team at payments@practicebetter.io — we're here to help! 

Q: Can I sell pharmaceuticals through my Practice Better Payments account?

A: Yes, you can sell pharmaceuticals through your Practice Better Payments account if you have had a pharmaceutical waiver applied to your account.

Please review Selling Pharmaceutical Products through Practice Better Payments for more information.

Q: If I currently have Stripe integrated, how do I sign up for a Practice Better Payments account?

A: If you currently have Stripe integrated with Practice Better and would like to switch to Practice Better Payments, please contact our Support team for assistance and the next steps. 

Q: Can I use my existing Stripe account with Practice Better?

A: No. You’ll get a new Stripe account when you sign up with Practice Better Payments, which will differ from your existing Stripe account.

Q: Can I migrate payments and transaction data from my Stripe account to Practice Better Payments?

A: No, migration of payments and transaction data from an existing Stripe account to Practice Better Payments is not possible, as Stripe does not allow this data to be ported between accounts.

You will, however, be able to migrate credit card information you’ve previously collected from your clients to collect future payments using Practice Better Payments.

Q: Can I use my Practice Better Payments Stripe account outside of Practice Better?

A: No. Your Practice Better Payments account is a Stripe Unified Connect account that is inextricably tied to Practice Better and can't be used independently with other systems or platforms.

If you need payment processing outside of Practice Better, you can maintain your Practice Better Payments account for Practice Better transactions and set up a separate Standard Stripe account for use in other systems. These accounts will operate independently.

Q: How do I close my Practice Better Payments account? 

A: You must close your Practice Better Payments account yourself through the Stripe Dashboard – Practice Better can't close it on your behalf.

Before you begin: Ensure your account balance is zero and all outstanding payments have been received. Account closure is permanent and can't be reversed.

Steps to close your account:

1. Log in to the Stripe Dashboard using your Practice Better Payments credentials
2. Verify you've accessed the correct account by checking the business name in the top right corner dropdown.
3. Check for balances and ensure all outstanding payments have been received.
4. Export your data (optional) by downloading your account information as a CSV file.
5. Go to Settings > Business > Account details.
6. On the Account details page, scroll to the bottom and click Close account.
7. Confirm your identity and click Close account again to finalize.

Review these steps and learn more in the Stripe help center: Close a Stripe account | Stripe: Help & Support

Q: What payment methods can I use with Practice Better Payments? 

A: You can use Practice Better Payments to process online payments by bank debits, credit card, debit card, HSA/FSA cards, Apple Pay, and Google Pay, bank debits, and Buy Now, Pay Later options. 

For in-person payments, you can use the Practice Better Payments reader to process payments by credit card, debit card, Apple Pay, and Google Pay. 

Payment method availability depends on your business location and your client's location. Practice Better Payments automatically presents relevant payment methods based on transaction details.

Learn more about all the ways you can process payments with Practice Better Payments. 

Q: Can I turn off specific payment methods?

A: Yes. You can manage which payment methods are available to your clients through the Stripe Dashboard, which is accessible through the Payments Dashboard in Practice Better.

While your Practice Better Payments account will display the most relevant payment methods available to your clients based on their location, your location, and the currency of the invoice, and we highly recommend keeping all of them enabled to meet the needs of your clients. 

You can disable or enable payment methods by following these instructions:

1. In Practice Better, click on your Settings (gear icon) and select Payments Dashboard.
2. Click View in Stripe near the top-right.
3. After successfully logging in to Stripe, click the Settings (gear icon).
4. Select Payments from your Settings page and go to the Payment methods tab.
5. Locate the payment method (ie. Bank debit) in your list and click on it to expand the payment method panel. 
6. Click Turn off or Turn on for the payment method you want to adjust.

Q: Can clients save billing information for future payments?  

A: Yes. Clients can save a credit card and/or authorize their bank account details to be securely stored for future payments, subscriptions, and payment plans. 

Learn more about Adding a Credit Card to a Client's File →

We strongly recommend securely storing your client's bank account information through Practice Better Payments to help reduce your overall costs when processing large amounts or recurring transactions like payment plans, instalments, and/or subscription payments.

When a client completes their first bank debit payment and opts to save their payment information, their bank account details are securely tokenized and stored by Stripe. You can then use this saved payment method for:

• Recurring subscription payments
• Installment plans
• Future one-time invoices

This reduces friction for repeat payments and helps ensure consistent payment collection.

Q: When did bank debits & buy now, pay later become available through Practice Better Payments?

A: Bank Debits and Buy Now, Pay Later were rolled out in phases:

• Bank Debits: General Availability in January 2026
• Buy Now, Pay Later: General Availability in February 2026

If you have Practice Better Payments enabled, these payment methods are automatically available based on your business location and your client’s location.

Q: How do bank debit payments work?

A: Bank debits allow your clients to pay directly from their bank account instead of using a credit card. Bank debits typically have lower processing fees than credit cards but take longer to settle.

How it works:

• Client selects bank debits as their payment method at checkout
• Client authorizes the bank debits by providing their bank account details
• Funds are debited from the client's account and processed through Stripe
• You receive the payment in your Practice Better Payments account

Q: How do Buy Now, Pay Later payments work?

A: Buy Now, Pay Later (BNPL) options allow your clients to split their payment into installments while you receive the full payment upfront.

You don't need to manage installment collection or worry about missed payments. The BNPL provider manages the client relationship for installment payments.

How it works:

• Client selects a BNPL option (Affirm, Klarna, Afterpay, or Clearpay) at checkout
• Client is approved instantly by the BNPL provider
• You receive the full payment amount (minus processing fees) within your standard payout timeframe
• Client pays the BNPL provider in installments according to their agreement
• The BNPL provider handles all client payment collection

Q: Can I process payments and receive deposits in another currency?

A: Yes, you can accept payments from clients outside your country with Practice Better Payments.

Applicable exchange rates may apply for any settlement currency that differs from the presentment currency. 

Payouts in multiple currencies

You can receive payouts or deposits in another currency by adding an additional bank account —denominated in your desired currency — to your existing Practice Better Payments account.

📍 This option is available only if your Practice Better Payments account is registered in one of the following regions or countries: the United States, Canada, the EEA, Switzerland, the UK, the UAE, Singapore, Hong Kong, Australia, or New Zealand.

The settlement currencies available will depend on the country where your Practice Better Payments account is registered. You can view the full list of supported settlement currencies by account location. 

To add an additional bank account for another currency:

1. Log in to Practice Better and go to Settings (gear icon) > Payments Dashboard.

2. Click View in Stripe near the top-right and log in to the Stripe Dashboard.

3. In Stripe, go to Settings (gear icon) > Business > Bank accounts and currencies.

4. Select Manage currencies > Add a settlement currency.

5. Enter the banking details for the additional account.

Q: Can I switch from my existing Square account to a Practice Better Payments account?

A: Yes! Review the steps and process in this article for Switching from Square to Practice Better Payments.

Q: Does Practice Better Payments integrate with Quickbooks Online?

A: Yes, you can integrate your Practice Better Payments account with QuickBooks Online using QuickBooks Sync by Acodei. The integration with QuickBooks is facilitated through Stripe’s partnership with Acodei, not Practice Better.

Steps to Integrate Practice Better Payments with QuickBooks:

1. Log into Practice Better
2. Navigate to the Payments Dashboard
3. Select “View in Stripe” to log into your Practice Better Payments account
4. Navigate to the QuickBooks Sync by Acodei in the Stripe App Marketplace
5. Select “Install app”
6. Authorize the integration of the two accounts within the Stripe Dashboard to allow Acodei to begin syncing your payment data.

The Acodei app has a free tier up to 30 transactions a month, with tiered pricing from there.

Learn more about Acodei pricing and read their FAQs.

Q: How often will I receive payouts (deposits) for transactions processed through Practice Better Payments?

A: When you initially set up your account, there is a 7-day waiting period for the first payout. This waiting period is due to the additional security and account verification checks that Stripe's Risk Management team must complete. Learn more about this initial delay.

After the initial delay, your payouts will be deposited every 2-3 business days, depending on your country of operation, and can be viewed in your Payments Dashboard. Within the Payments Dashboard you can view payouts that have already been deposited and payouts in transit to your bank account.

Q: How can I differentiate between transactions processed through my WisePOS terminal versus online?

A: You can view transactions processed through your WisePOS terminal using the Payment method filter "Card Present" in the Payments & Disputes section of the Payments Dashboard.

Head to your Settings (gear icon) > Payments Dashboard and click the Payments & Disputes tab. Select Filters > Payment method > Card Present and click Done to apply your filters.

Learn more about Using the Practice Better Payments Dashboard.

Rates & Fees

Q: What payment processing rates will I be charged if I use Practice Better Payments?

A: The payment processing rates for Practice Better Payments will be the same as those charged by Stripe, depending on the country in which you are located. Country-specific payment processing rates can be found here.

Note: the table below includes standard rates for domestic cards. Rates may differ for international cards. Visit Stripe's documentation for more information. 

There are no setup fees, monthly fees, minimum fees, or any hidden charges with Practice Better Payments.

Q: What are the processing fees for bank debits?

A: Bank debit processing fees vary by payment method and are typically lower than credit card fees.

For detailed fee structures, see each respective article: 

• ACH Direct Debit →
• Pre-Authorized Debit (PAD) →
• SEPA Direct Debit →
• Bacs Direct Debit →
• BECS Direct Debit (Australia) →
• BECS Direct Debit (New Zealand) →

📍 Please note: International transaction fees may apply when accepting payments in non-local currencies.

There are no setup fees, monthly fees, or hidden charges for bank debit payment methods.

Q: What are the processing fees for Buy Now, Pay Later?

A: Buy Now, Pay Later (BNPL) processing fees vary by provider and region. These rates are set by the BNPL providers (Affirm, Klarna, Afterpay, Clearpay) and are typically higher than standard credit card processing fees.

For detailed fee structures, see each respective article: 

• Klarna with Practice Better Payments →
• Affirm with Practice Better Payments →
• Afterpay, Clearpay, and Cash App Afterpay with Practice Better Payments →

Processing fees are automatically deducted from each transaction. You receive the net amount after fees are applied.

Q: I heard about a promotional rate being offered on payment processing fees. Could you tell me more?

A: When you sign up for Practice Better Payments for the first time, you'll enjoy a 0.05% and 0.05 cent reduction on your processing fees on all transactions for the first 60 days. After those first two months, standard rates per transaction will apply.

Q: Will my transaction fees be refunded if I need to process a refund to my customer?

A: No. Processing fees collected by Practice Better are not refunded. 

Q: Will my customer be charged a fee for requesting a refund?

A: No. Your customers won't be charged any fee by Practice Better for processing a refund.

Q: How will I be charged for processing fees?

A: Processing fees will be automatically deducted from each transaction. They won't appear on your Practice Better subscription invoice. To see the fee for a particular transaction, go to the Transaction History tab inside your Practice Better account, and choose the transaction.

Practice Better Payments Terminal Reader

Q: Why should I consider using a reader?

A: There are several reasons to consider using the Practice Better Payments reader:

• It can be paired with your Practice Better software to provide an integrated in-person payment experience. At checkout, when you select Front Desk Reader as the payment method, the amount due will automatically display on the reader - no manual entry or reconciliation is required.
• It supports tap, chip, chip & PIN, and swipe-enabled transactions, Google Pay, Apple Pay, as well as Interac in Canada and eftpos in Australia.
• It can be used to securely store card information for future use (paperless invoices, installment plans, recurring fees, etc.) via tap, chip, or swipe.
• Transactions processed on the Practice Better Payments reader are less expensive than online transactions.

Learn more about the Practice Better Payment reder.

Q: What reader can be paired with Practice Better?

A: The BBPOS WisePOS E, a widely used countertop reader, can be paired with Practice Better after you’ve set up your Practice Better Payments account. This reader is the only one available through Practice Better Payments.

Q: How do I order a reader?

A: You can order a reader by following the instructions here.

Q: Will the reader work if I’m offline?

A: No, you must be connected to the internet to use a reader.

Q: What countries will readers be available in?

A: Readers will be available in any country that Stripe ships to. You can find the complete list of countries here.

Q: Can I save credit cards on file if a customer pays using my reader?

A: Yes! When a customer pays you using your Practice Better Payments reader, you can securely save their card information for future use via tap, dip (chip) or swipe.

Security

Q: Is Practice Better Payments fully secure? Is it compliant with PCI requirements?

A: Practice Better Payments uses infrastructure provided by Stripe. Stripe is certified as fully compliant with the Payment Card Industry’s Data Security Standards (PCI-DSS) Level 1, the payment industry’s highest level of protection.

Practice Better Payments uses multiple layers of security to protect sensitive payment information. The payments tool is built using Stripe's API integration to manage the secure collection and transmission of payment data. Your buyer's payment credentials are encrypted and tokenized by Stripe to help ensure that unauthorized parties do not gain access to sensitive payment information.

Q: Will Practice Better store my clients’ card and payment data?

A: Practice Better will not store any sensitive credit card data. Sensitive card and payment information is only stored by Stripe.

Q: Someone from Stripe’s underwriting team has contacted me about my new Practice Better Payments account. What’s this all about?

A: Practice Better has partnered with Stripe to manage the underwriting process. To set you up on Practice Better Payments, we need to understand the types of products and services your business sells, your financial situation, and the potential credit risk of your business. This is a process called credit underwriting, and it exists to protect your customers.

In most cases, Stripe can complete this process automatically within one to two business days from when you first start using Practice Better Payments. Occasionally, Stripe may need to ask for more information from you or speak with you by phone to complete the underwriting process before they can activate your account.

When the underwriting process is complete, we will activate your account, and you can begin accepting payments.

Q: Stripe’s security team has restricted my Practice Better Payments account and contacted me for additional information. What’s going on?

A: Stripe may temporarily turn off your Practice Better Payments account when they need to perform an additional review of your documentation or risk profile. They must ensure your account is safe, secure, and free from malicious activity. 

Your account may be temporarily restricted because:

• Stripe needs to verify some additional information about your business.
• Stripe needs to review the risk of certain transactions due to suspicious activities such as fraud concerns, multiple failed payments, excessive refunds, or any other payment activity which are considered abnormal.

Either way, your payouts will be automatically paused until the review is complete.

If your account is restricted and you need help, please contact the Stripe Support team.

Transactions & Reporting

Q: Where can I see my transaction history and the processing fees I’ve paid?

A: To see the fee for any transaction, go to the Payments & Disputes tab of your Payments Dashboard. Learn more.

Q: Where can I view and download a report that details my account's total processing volume and the total processing fees collected over a specified period?

A: To see a summary and download a report showing your account’s total processing volume and fees from processing through Practice Better Payment over a specified period, follow these steps:

1. Log into Practice Better
2. Navigate to the Practice Better Payments Dashboard
3. Select View in Stripe in the top right corner
4. Log into the Stripe Dashboard
5. From the menu on the left hand side select Reporting > Reports > Balance Summary
6. Select the time desired period
7. Download the Balance summary report to see your account’s balance and fees.

A: To see and export the individual fees assessed on each transaction processed through Practice Better Payments over a specified period, follow these steps:

1. Log into Practice Better
2. Navigate to the Practice Better Payments Dashboard
3. Select View in Stripe in the top right corner
4. Log into the Stripe Dashboard
5. Search for Transactions > Collected fees in the search bar on the main screen
6. Filter by the time desired period
7. Export the report

Q: What happens if a bank debit payment fails?

A: Bank debit payments can fail for several reasons, including:

• Insufficient funds in the client's account
• Closed or invalid bank account
• Incorrect bank account details provided
• Client revokes authorization before the transfer completes

When a bank debit fails, you'll see the failed transaction in your Payments Dashboard with details about the failure reason. You'll need to contact your client to collect payment through an alternative method.

Q: Can clients dispute or reverse bank debit payments?

A: Yes. Similar to credit card chargebacks, bank debit payments can be disputed or reversed by the client through their bank.

Clients may dispute bank debits for reasons including:

• Unauthorized payment
• Duplicate charges
• Non-receipt of services
• Service quality issues

If a client disputes a bank debit payment, Stripe will notify you and request supporting documentation. You'll have the opportunity to provide evidence that the charge was legitimate and that the services were delivered as agreed.

Maintain clear documentation of:

• Client authorization and consent for payments
• Services provided or products delivered
• Communication with the client about payment terms
• Proof of service delivery

This documentation helps protect your business if disputes arise.

Q: What is a chargeback?

A: A chargeback is a reversal of a card-based transaction. It’s a manual refund from you, the seller, to your customer, the buyer. Chargebacks happen when a buyer disputes a charge by contacting the bank that issued their credit or debit card. The cardholder’s bank will either dismiss the case and inform the cardholder that the charge is valid, send an inquiry to the seller to investigate further, or decide the customer’s claim is correct and issue a chargeback.

Cardholders can initiate chargebacks only for specific permitted reasons, including fraudulent payment, duplicate or incorrect transaction amounts, non-receipt of goods or services, or receipt of defective goods or services from the seller.

In most cases, the cardholder must initiate the chargeback within 120 days after the original transaction.

Use the Status filter in the Payments & Disputes section of the Payments Dashboard to check for Disputed transactions regularly to ensure your business responds quickly and provides evidence refuting illegitimate claims. Learn more about disputes and chargebacks, including how to prevent them, here: Ways to prevent chargebacks.

Q. How will I be notified of a chargeback, and how do I respond?

A: Stripe’s team will contact you and notify you by email, along with details on how to respond to the chargeback.

Q. Why was my customer’s transaction declined?

A: Transactions may be declined for several reasons, such as insufficient funds, incorrect billing information, or an incorrect account number.

If a customer’s transaction is declined, you can ask them to verify that the payment details entered in the checkout screen are correct or ask them to try an alternative payment method. You can also suggest they contact their card-issuing bank to see if there are any issues with their account.