Who can participate in this beta?
US Practitioners who are credentialed with a Claim.MD payer before completing enrollment.
You can review a list of Payers here: Payer List
How long will the beta run?
The public beta period will run from Feb 12-March 10, 2024.
What does it mean to be in beta? What drawbacks are there to participating in this?
By participating in our public beta, you get a first look into our Claim.MD insurance integration!
Your feedback will help us shape and improve this feature. You can learn more about Practice Better’s Beta program here.
How can I sign up for Claim.MD?
If you’d like to sign up for a Claim.MD account, please click the link below:
To learn more about Claim.MD, you can schedule a demo with their team by clicking Schedule Demo on their Pricing Page, or you can visit the following link:
Are eligibility checks integrated into Practice Better
With Claim.MD integrated, you can run eligibility checks for clients directly in Practice Better!
Visit our help article for more information: Collecting and Confirming Client Insurance Information
Can I connect one Claim.MD account to multiple Practice Better accounts? Or multiple Claim.MD accounts to one Practice Better account?
The same Claim.MD account can be linked to multiple Practice Better accounts. For example, if you are on the Team Plan, multiple practitioners on your team can link the same Claim.MD account to their Practice Better account.
However, only one Claim.MD account can be linked to one Practice Better account at a time
Will Practice Better upload ERAs that were uploaded to my Claim.MD before I set up my integration?
Claims that are submitted directly in Claim.MD will not sync to Practice Better.
As a result, any ERAs from claims that were submitted prior to linking Claim.MD to Practice Better will not be available in Practice Better. You will need to view these ERAs in Claim.MD.
How often does Practice Better check for new ERAs?
Each Claim.MD account will be updated roughly every 12 hours.
In Practice Better, you also have the option to initiate a manual update for all of your claims once an hour in your Claims Manager.
Please visit this help article for more information on how to manually update your claims: Working with Claims
How can I tell if an ERA in my Claim.MD account has been uploaded to Practice Better?
Once an ERA is available, you’ll be able to find this in the Insurance Claims section of your portal.
A status of submitted, rejected, or paid will be displayed for your claim in Practice Better, and clicking on your claim will show you the associated ERA.
How long does it take Practice Better to send claims to Claim.MD?
Submission happens immediately upon submitting claims in Practice Better.
If I fix & submit a rejected claim in Claim.MD, do I need to manually update that claim in Practice Better too?
If the claim was originally submitted in Practice Better, you can fix and submit any rejected claims either in Practice Better or in Claim.MD.
Rejected claims that you fix and submit directly in Claim.MD do not need to be manually updated in Practice Better. The ERA for the re-submitted claim will be synced to Practice Better.
Why did you integrate with Claim.MD?
With Claim.MD integrated, you can now manage every step of the insurance process from your Practice Better account; from running eligibility checks, submitting claims, tracking claim statuses, to automatically receiving ERAs and even invoicing clients for unpaid portions.
Claim.MD offers transparent and affordable plans to practitioners with no hidden costs. They also offer a breadth of payers in their network. Along with an intuitive and easy-to-navigate platform, Claim.MD is also committed to providing its customers with the support they need.
Will you be integrating with any other Clearinghouses (Availity, Emdeon, TriZetto?)
Currently, we proudly offer Claim.MD as our exclusive clearinghouse integration. Future insurance integrations can be requested by contacting our support team.
Will you be building a direct integration with Office Ally?
While we don’t have a direct integration with Office Ally, you do have the ability of exporting any claims (CMS-1500 forms) you’ve created in Practice Better as an Office Ally text file. You can then submit the text file to Office Ally.
Visit this help article for more information: Office Ally Integration
I’m using another clearinghouse right now. Should I stop and switch to Claim.MD?
We think our Claim.MD insurance integration will effectively support US Practitioners who bill insurance.
If you are working with another clearinghouse, right now, we recommend you register for a Claim.MD account and complete payer enrollment before switching.
You can schedule a demo with Claim.MD for more information:
If I don’t use Claim.MD, can I still use your insurance billing features?
Yes, even without a Claim.MD account, you still have the option of setting up your insurance billing profile, creating and exporting claims (CMS-1500 forms), and creating and sending superbills to clients.
However, any claims will have to be submitted externally, and you will not be able to track their ERAs in Practice Better.
Please visit this section of our help center for more information: Insurance Billing