Having trouble logging in to your Practice Better account? This article covers common login issues for practitioners, including how to identify the right email address, help clients who are unable to log in, and resolve specific error codes.
📍 Note: This article is for practitioners. If you are a client experiencing login trouble, see Client Login Troubleshooting →
In this article:
I'm Having Trouble Logging In
The most common reason practitioners can't log in is a mismatch between the email address entered and the one associated with their account. Start here before trying anything else.
Confirming your login email address
If you have multiple email addresses routing to the same inbox, you may be unsure which one is tied to your Practice Better account. Follow these steps to find out:
- Search your inbox for the most recent email from Practice Better (notifications@practicebetter.io).
- Open the email and scroll to the footer. The email address associated with your account is listed there.
Once you've confirmed the correct email address, return to the login page and try again.
📍 Note: If you need to update the email address associated with your account, see Updating Your Login Email Address →
Trying different login options
If you already have one of the following options set up, you may be able to log in with an alternative option, instead of entering your email address and password.
Check out the separate guides on each login option:
If you're a team member who didn't receive an invitation
Team members are added to Practice Better by the account owner, who sends an invitation to join. If you're expecting an invitation email and haven't received it:
- Check your spam or junk folder.
- Contact your team's account owner and confirm which email address the invitation was sent to.
- Ask the account owner to resend the invitation to the correct address if needed.
My Client Cannot Log In
If your client is having trouble logging in, the issue is usually related to their account status. Here are the most common scenarios.
Checking Your Client's Invitation Status
Before your client can log in, they must have activated their account using an invitation email from you. Go to your My Clients page and locate your client in the list to check their status.
-
"Not Invited": You have not yet sent your client an invitation to join Practice Better. Your client cannot log in until their account is activated.
Learn more about Sending a Client Invitation in Practice Better →
-
"Invited": The invitation has been sent, but your client has not yet completed account activation. Ask them to locate the invitation email in their inbox and follow the steps to activate their account. You can also resend the invitation if they are unable to find it.
For steps to resend, see Sending or Resending a Client Invitation Email →
📍 Note: If you're not seeing an "Invited" or "Not Invited" status label on your client's profile, see How to Check Your Client's Account Status →
For clients, direct them to Activating Your Client Account → for the steps they'll need to follow once they receive their invitation.
Asking Your Client to Reset Their Password
If your client has previously activated their account and is still unable to log in, ask them to reset their password. They can do this from the Practice Better login page.
For more troubleshooting, clients can review this guide: Client Login Troubleshooting →
Log In Error Codes
If you receive an error code at sign-in, find your code below for the next steps.
Error 2002
You must complete the reCAPTCHA verification to continue. Return to the login page and complete the reCAPTCHA prompt before signing in.
Error 3001
The password entered is incorrect. To regain access, follow the steps in Resetting Your Password →
Error 3002
Please contact the Practice Better support team → for assistance with this error.
Error 3003
No account was found for the email address entered. Check for typos and confirm the email address associated with your account using the steps in the I'm Having Trouble Logging In section above.
Error 3004
Your practitioner account is not currently active. This may be because:
- Your account is on hold (paused for $10/month).
- Your account is scheduled for deletion.
Please contact the Practice Better support team → for assistance.
Error 3005
Your account has been locked after 5 unsuccessful login attempts. To unlock your account, reset your password on the same device you're currently locked out on.
⚠️ Important: If your account is locked on your desktop, reset your password on your desktop, not on your mobile device. The reset must be completed on the same device where the lockout occurred.
Error 3104
Your client account is not active. This error appears if you previously requested your account to be deleted. Please contact the Practice Better support team → for assistance.
Error 4001
Your login credentials are correct, but your practitioner has changed the status of your client account. Please contact your practitioner directly for more information.
Error 5001
Your practitioner or admin account status has changed. Please contact your team owner directly for more information.
Error 7003
The Google account you're using for Google Sign In is not linked to a Practice Better account. Sign in with your Practice Better email and password first to link your Google account. Learn more about Signing In With Google →
Error -1
This indicates a connectivity issue. Your sign-in request timed out or failed due to a network problem.
- If you're on Wi-Fi, try switching to mobile data.
- If you're on mobile data, try switching to Wi-Fi.
- Alternatively, try logging in from a different device.
Error -2
Your login credentials are correct. Check that cookies are enabled in your browser or device settings. Alternatively, try logging in from a different device.
📍 Note: If none of the above resolves your issue, our support team is here to help. How to Contact Practice Better Support →