This article helps clients troubleshoot common login issues with their Practice Better account. Learn how to activate your account, resolve login errors, and understand what each error code means.
In this article:
Before You Can Log In
Before you can access your Practice Better account, your practitioner must send you an invitation email with instructions on how to activate your account and set up your login credentials.
Activating Your Account
If you've received an invitation email from your practitioner:
- Locate the invitation email from Practice Better (sender: notifications@practicebetter.io).
- Open the email and click the activation link.
- Follow the prompts to create your password and complete account setup.
For detailed steps, see Activating Your Client Account →
If You Haven't Received an Invitation
If you haven't received an invitation email:
- Check your spam or junk mail folder. The email may have been filtered.
- Contact your practitioner directly and confirm they've sent the invitation to the correct email address.
- Ask your practitioner to resend the invitation if needed.
📍 Note: You can't log in to Practice Better until your account has been activated using the invitation email from your practitioner.
I'm Having Trouble Logging In
If you've already activated your account and you're still unable to log in, follow these troubleshooting steps.
Confirm Your Login Email Address
The most common login issue is using the wrong email address. If you have multiple email addresses routing to the same inbox, you may be unsure which one is associated with your Practice Better account.
To confirm your login email:
- Search your inbox for the most recent email from Practice Better (notifications@practicebetter.io).
- Open the email and scroll to the footer. The email address associated with your account is listed there.
Once you've confirmed the correct email address, return to the login page and try again.
Reset Your Password
If you're certain you're using the correct email address but still can't log in, reset your password:
- Go to the Practice Better login page.
- Click "Forgot your password?"
- Enter your email address and follow the instructions sent to your inbox.
For detailed steps, see Resetting Your Password →
⚠️ Important: If your account has been locked due to multiple failed login attempts (Error 3005), you must reset your password on the same device where the lockout occurred. For example, if your account is locked on your desktop, reset your password on your desktop, not on your mobile device.
Try Alternative Login Options
If you've previously set up one of the following login methods, you may be able to log in using an alternative option instead of your email and password:
Still Unable to Log In?
If none of the above steps resolve your issue and you're receiving an error code, see the Log In Error Codes section below for specific guidance.
Log In Error Codes
If you receive an error code when attempting to sign in, find your code below for next steps.
Error: 3001
The password you entered is incorrect. To regain access to your account, you'll need to reset your password.
Follow the instructions in Resetting Your Password → to create a new password.
Error: 3002
Your account credentials are invalid. Please contact the Practice Better support team → for assistance with this error.
Error: 3003
No account was found for the email address you entered.
This usually means one of two things:
- You haven't activated your account yet. Your practitioner must send you an invitation email before you can log in. Check your inbox (and spam folder) for an invitation from Practice Better. If you haven't received one, contact your practitioner directly.
- You're using the wrong email address. Check for typos and confirm you're using the correct email address by following the steps in the "Confirm Your Login Email Address" section above.
If you've received an invitation but still can't find it, see Activating Your Client Account → for help locating the email.
Error: 3005
Your account has been locked due to multiple unsuccessful login attempts.
To unlock your account, reset your password on the same device you're currently locked out on.
⚠️ Important: If your account is locked on your PC, you must reset your password on your PC, not on your mobile device. The reset must be completed on the same device where the lockout occurred.
See Resetting Your Password → for instructions.
Error: 3104
Your client account is not active.
You'll receive this error if you previously requested your account to be deleted from the system. Please contact the Practice Better support team → for assistance.
Error: 4001
Your login credentials are correct, however, your practitioner has changed the status of your account.
Please contact your practitioner directly for more information about your account status.
Error: 7003
The Google account you're using for Google Sign In is not currently linked to a Practice Better account.
To link your Google account:
- Sign in to Practice Better using your Practice Better email address and password (not Google Sign In).
- Once logged in, you can link your Google account to enable Google Sign In for future logins.
Learn more about Signing In With Google →
Error: -1
Your sign-in request timed out or failed due to an internet connectivity issue.
Try these steps:
- If you're using Wi-Fi, try switching to mobile data.
- If you're using mobile data, try switching to Wi-Fi.
- Try logging in from a different device.
Error: -2
Your login credentials are correct, but cookies are not enabled in your browser or device settings.
To resolve this:
- Check your browser or device settings to ensure cookies are enabled.
- Try logging in again.
Alternatively, try logging in from a different device.
📍 Note: If none of the above resolves your issue, our support team is here to help. Contact Practice Better Support →