Practice Better sends email notifications to keep you connected to your practice and your care. This article explains how to make sure those emails reach your inbox, how to recognize a legitimate Practice Better email, and what to do if something goes wrong.
⚠️ Important: If you or your client clicked "unsubscribe" in the footer of a Practice Better email notification, platform notification emails will stop being delivered to that address. This requires support to resolve. Contact help@practicebetter.io as soon as possible.
In this article:
- How Practice Better Authenticates Emails
- Keeping Practice Better Emails Out of Spam
- Recognizing a Legitimate Practice Better Email
- Accidentally Clicked Unsubscribe
How Practice Better Authenticates Emails
Practice Better is fully SPF, DKIM, and DMARC compliant. These are email authentication standards used to verify that an email genuinely originated from the domain it claims to be sent from. Together, they serve two purposes: they help protect you from phishing and spoofing attempts, and they signal to your email provider that Practice Better emails are legitimate, which helps keep them out of your spam folder.
Keeping Practice Better Emails Out of Spam
Even with authentication in place, your email provider may occasionally route Practice Better notifications to your junk or spam folder. Adding notifications@practicebetter.io as a safe sender (also called "whitelisting") is the most reliable way to prevent this.
The steps for adding a safe sender vary by email provider.
Here are guides for the most common ones:
📍 Note: These steps apply to both practitioners and clients. If your clients are missing notification emails, share this article with them so they can add Practice Better as a safe sender in their own email provider.
Recognizing a Legitimate Practice Better Email
If you receive an email that appears to be from Practice Better and you're unsure whether it's genuine, check the footer. Every Practice Better notification email includes your full name, email address, and your practitioner's name in the footer.
Phishing emails often mimic the appearance of legitimate emails, but typically do not include this personalized information. They may also contain links directing you to unfamiliar or suspicious sites.
The presence of the security footer alone does not guarantee an email is authentic, but it is a strong indicator that it originated from Practice Better on behalf of your practitioner.
📍 Note: If you believe someone is impersonating your practitioner, contact help@practicebetter.io.
Accidentally Clicked Unsubscribe
Clicking the unsubscribe link in a Practice Better email footer stops delivery of platform notification emails to that address. Platform notification emails include things like appointment confirmations, form requests, and messages from your practitioner. This does not affect billing-related emails or marketing emails from Practice Better.
Restoring email delivery requires support intervention and cannot be completed on your own. Because Practice Better requires consent directly from the email address owner before restoring delivery, the affected person needs to reach out to support directly.
If you or your client clicked unsubscribe and needs to restore platform notification emails, contact help@practicebetter.io from the affected email address.