Working with Text (SMS) Reminders

Practice Better allows you to send up to 150 text (SMS) reminders a month on our Plus plan. You can also purchase credits on both our Pro and Plus plans to send text reminders.

Text reminders by going to My Schedule > Booking & Cancellation Settings > Session Reminders:

Select either Text messages (SMS) and email or Text messages only from the Session reminder method setting. If you're sending text messages only, we definitely recommend you follow the formatting guide below to ensure your reminders are delivered to your clients. 

Session reminder text messages are currently supported for Canada, US, UK, Ireland, Australia, New Zealand, and India mobile phone numbers only. Drop us a line if you're looking for SMS support in your country.

Formatting Numbers

National Format

You can use the national number format (without the country code) as long as you've provided the a value for the Country field on your client's Basic Information page:

International Format

For clients without the Country field populated, use the international format to ensure your clients receive their appointment reminders.

New Zealand

Include the (64) country code to send SMS reminders to New Zealand mobile phones. For example, 02 160 0909 becomes 64 021 600 909 or +64 2160 0909.

Australia

Include the (61) country code to send SMS reminders to Australian mobile phones. For example, 0411 234 567 becomes 61 0411 234 567 or +61 411 234 567.

India

Include the (91) country code and 10-digit phone number to send SMS reminders to Indian mobile phones, e.g. 91 8234 123456.