Practitioners can delete their data from Practice Better by choosing the "Remove my data" option when canceling their subscription or by reaching out to support. The deletion process starts 30 days after the request and will remove all client files, services, forms, billing information, programs, templates, supplements, and automations. While subscription payment history is kept for financial reporting, credit card details are deleted.
Requesting Deletion as a Practitioner
You can delete your data from Practice Better when canceling your subscription by ensuring you select the "Remove my data..." checkbox during the subscription cancellation process. Alternatively, you can contact us directly to request the removal of your data.
What Gets Deleted from Practitioner Accounts
The deletion process begins 30 days after your request. We will remove all data you have created in the system, including:
- Client files.
- Services and Packages.
- Forms and Disclaimers.
- Availability settings.
- Invoices and Billing information.
- Programs and Courses.
- Protocol Templates.
- Supplements.
- Automations.
You will also be removed from our mailing list if you previously subscribed.
What Gets Retained
Your subscription payment history will be retained for financial reporting purposes for Green Patch Inc. All stored credit card information will be removed from our system.
📍 Please note: We retain database backups for 30 days for security and disaster recovery purposes. Your data may persist in a database backup for a maximum of 30 days after the final deletion step, after which it will be completely purged from our system.