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Setting Up a Reply-To Email Address for Automated Emails

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A Reply-To email address sends your clients' replies to your own inbox, so you never miss a message in response to an automated email. This article shows you how to set one up, how it works on a Team plan, and what to check if replies do not arrive.

In this article:

Before You Begin

  • Available on all plans: You can set a Reply-To email address on any Practice Better plan.
     
  • Set one so replies reach you: Automated emails are sent from notifications@practicebetter.io. Without a Reply-To, a client's reply does not reach you or Practice Better support. The client receives a bounce message that says the address was not found.
     
  • The Reply-To changes where replies go, not who sends the email: Your clients still see your name as the sender and notifications@practicebetter.io as the sending address. Only the reply goes to your Reply-To. You cannot change the sending address. Sender name, email header, and email signature are in the same Email Options section and need a Plus plan or higher. Learn more in Email Branding & Customization →
     
  • Enter one email address: The Reply-To field accepts a single email address and does not check it for typos. Any email address works, so confirm yours is correct before you save.

Setting Up Your Reply-To Email Address

  1. Go to Settings > Notification Options > Client Notifications.

     
  2. In the Email Options section, enter your email address in the Reply-to email address field.

     
  3. Click Save Changes. 
    • On a Team plan, choose Save changes for me or Save and apply to team.

When a client replies to an automated email from their email app, their reply goes to the address you entered.

Applying Your Reply-To to Your Team

On a Team plan, Save changes for me updates your own Reply-To only. Save and apply to team applies your email settings to every team member in your account.

  1. Follow the steps above to enter your Reply-To email address.
  2. Click Save and apply to team.
  3. In the Update Team Email Preferences pop-up, click Update all to continue, or Cancel to go back.

⚠️ Important: Save and apply to team replaces each team member's reply-to, sender name, header, signature, and email templates with yours. Use it only when you want the same email settings across your whole team.

Which Emails Use Your Reply-To

Your Reply-To applies to the automated emails Practice Better sends to your clients, including:

  • Session reminders and confirmations.
  • Form requests and shared resources.
  • Broadcast messages.
  • Chat message notification emails.
  • Invoices and receipts.
  • Package and payment plan emails.
  • Emails from email-only program modules.

Testing Your Reply-To

  1. Create a test client with a secondary email address. Learn more in Setting Up a Test Client →
  2. Send your test client an automated email, such as a form request.
  3. Open the email in your test client's inbox and reply to it.
  4. Check the inbox for your Reply-To email address. Your test reply arrives there.

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