You can mark recent sessions as "no shows" and process fees for no-shows to enforce your cancellation policy. This feature can help you recover your revenue and hold your clients accountable for their bookings.
Read this related article for Setting up a Cancellation Policy →
Update the session status and bill your no-show fee
- Go to My Schedule > My Bookings or your client record's Bookings & Packages page.
Alternatively, head to My Schedule > My Calendar and click on the session in question.
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Click the 3 dots next to the session.
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From the options provided, select Mark as no show. From My Calendar, click 3 dots > Update Status.
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You'll see a pop-up where you can confirm the no-show fee options.
Don't see this option? Ensure you have set up your cancellation policy. -
Choose to Send the invoice to the client for payment, or Charge the card on file.
Learn more about How to Require Client Billing Information for Bookings.
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If you select Charge card on file and the client doesn't have a saved payment method, you'll be prompted to send the invoice to them instead.
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The updated status will be reflected in the top-right corner.