If the "Start Session" button is missing on your Telehealth call, ensure your session is set as an Online/Video session and the default video application is set to use Practice Better or Zoom. You can update the default video app per service or globally.
In this article:
- Confirm Session Type and Telehealth Application
- Set Practice Better as the Default Video Application
- Ensure Session is Scheduled as a Telehealth Appointment
Confirm Session Type and Telehealth Application
The Start Session button only appears if:
Your session is set as an Online/Video session.
The Default Video Application is set to Use Practice Better.
If you use the Zoom integration, the button will display as Start Zoom Meeting instead. Learn more.
Set Practice Better as the Default Video Application
To verify and update your default video application for a specific service:
Go to My Practice > My Services.
Click Edit next to your service.
Scroll down to Booking Options and update the telehealth application to Use Practice Better.
Click Save Changes near the top-right.
By enabling the above, your future telehealth sessions for that Service will use Practice Better.
To update the default telehealth application for all services:
- Go to your Settings > Telehealth & Messaging.
- Under the Telehealth Video Chat heading, update the Default video chat application to Use Practice Better.
- Click Save Changes near the top-right.
Ensure Session is Scheduled as a Telehealth Appointment
- Go to your Schedule > My Bookings page.
- Click Reschedule on the session.
- Ensure you have enabled Online/Video chat and Use Practice Better.
- Click Update.
Once updated, the Start Session button will be displayed automatically.