Practice Better offers a free trial starting when you create an account, lasting 14 days for most plans or 30 days for the Team Plan. During the trial, you access features of your chosen tier and can switch tiers freely. After the trial, your credit card is charged unless you cancel beforehand. The free trial differs from the limited free Sprout plan and is only for new users.
In this article:
- When does my free trial begin?
- What features will I be able to access during my trial period?
- Are there any restrictions on features during my free trial?
- What happens at the end of my trial period if I do not cancel? Will I be charged?
- Can I extend my free trial?
- What happens to the data on my account if I decide to cancel my account at any time?
- What is the difference between a free trial account and a Sprout account?
- I am a new Sprout user. Can I change my account to a free trial of a paid tier?
- Where can I find out about which features are available under each of the tiers?
- How do I access onboarding or technical support with my account during or after my trial period?
- What tier should I pick for my free trial?
- What is your refund policy?
- As an existing user on a paid tier, can I upgrade and get a free trial?
- Can I use add-ons while I am on the free trial?
- If I cancel my free trial, can I come back and re-activate the same account?
Q: When does my free trial begin?
A: Your free trial starts when you create a Practice Better account and choose a 14-day trial for the Starter, Professional, or Plus Plan. If you choose the Team Plan, you will have a 30-day free trial. If you were previously on our Sprout plan and have not upgraded to a paid plan, you are also eligible for a trial when you upgrade to a paid tier.
Q: What features will I be able to access during my trial period?
A: You will receive access to the features available in the tier you chose when signing up for a free trial. However, we encourage you to upgrade to higher tiers during your trial period to gain access to features that may not be available on your current tier. You are able to change tiers as many times as you wish during your trial period.
Q: Are there any restrictions on features during my free trial?
A: Yes. A few features are unavailable during your trial period to protect against fraud: importing clients (bulk or individual), purchasing credits (for faxes and SMS notifications), sending Broadcast messages, and enabling the DrFirst integration. These restrictions lift automatically once your trial ends. If you need one of these features enabled sooner, contact our support team.
Q: What happens at the end of my trial period if I do not cancel? Will I be charged?
A: Yes. Upon signing up for an account, you will be required to provide a valid credit card, which will be charged after the free trial period ends. You won't be charged when a new account is created by signing up for a paid tier or at any time during the trial period. The amount charged after the free trial ends will be based on the last tier chosen on your account.
However, if you do not wish to continue using your Practice Better account after the free trial, then you must cancel your account in your portal before the free trial ends.
📍 Note: Your trial period end date is after 14 days (that is, fourteen 24-hour periods) from the time of sign-up, or 30 days (thirty 24-hour periods) if you sign up for the trial on the Team Plan. You will receive an email as well as a notification on your Practice Better platform about your trial period end date one day before the end date.
Q: Can I extend my free trial?
A: Yes, but only before your trial ends. If you need more time, you can extend your trial yourself from your portal.
Go to My Profile > My Subscription > More Options menu (3 dots) > Cancel My Subscription, then select "I need more time" as your reason. A pop-up lets you extend your trial for an additional 14 days, regardless of your original trial length. For example, a Team Plan subscriber with a 30-day trial receives an additional 14 days, not a doubled 30-day period. If you run into trouble, contact our support team.
Q: What happens to the data on my account if I decide to cancel my account at any time?
A: When you elect to have your data removed upon cancellation, we store your account information for 30 days.
📍 Note: Canceling your trial or subscription doesn't automatically delete your data. To remove your account and client data, select the "Remove my data" option at cancellation, or contact support.
After 30 days from the deletion request, the process of deleting your data will begin. We will remove all data you have created in the system, including:
- Client files
- Services and packages
- Forms and disclaimers
- Availability
- Invoices and billing
- Programs and courses
- Protocol templates
- Supplements
- Automations
Your billing details will be retained for the purpose of financial reporting for Green Patch Inc. All stored credit card information will be removed from our system.
After deletion, your client data may persist in backups for a limited time: daily snapshots are purged within 30 days, and monthly snapshots are purged within 12 months.
Please contact us if you need clarification on this process.
Q: What is the difference between a free trial account and a Sprout account?
A: The Sprout plan is our free plan. The features on the Sprout plan are more limited, as this plan was designed for users who are currently in school, or have just started their practice. Actively practicing users with more than 3 clients are better suited to one of our paid plans.
The free trial account can be used to test features on any of our paid plans for up to 14 days, or 30 days on the Team Plan. After the trial ends, you will be charged to continue using these features, or you can downgrade back to the Sprout plan (if you have 3 or fewer clients).
Q: I am a new Sprout user. Can I change my account to a free trial of a paid tier?
A: Yes, if you have never used any free trial time yet, you can change your account to a free trial by ugrading your subscription.
Q: Where can I find out about which features are available under each of the tiers?
A: You can find all the features on each of our paid plans here.
Q: How do I access onboarding or technical support with my account during or after my trial period?
A: You can find our onboarding guide here. We also have a YouTube channel with lots of different videos, such as short how-to videos and informative deep dives on different features of the platform. You can find our YouTube channel here.
If you are still unable to solve your issue or find the answer to your question, you can reach our support team.
Q: What tier should I pick for my free trial?
A: That's not a problem. During your free trial, you can upgrade and downgrade between the plans as needed. We encourage you to try each tier to find the one that best suits you and your practice.
Q: What is your refund policy?
A: You will receive an email reminding you that your free trial is running out. You have the option of downgrading to the Sprout plan or canceling your free trial before it expires, as we are unable to offer refunds at this time.
Q: As an existing user on a paid tier, can I upgrade and get a free trial?
A: Unfortunately not, the free trial is only available to new users. The trial is not applicable to existing users already on a paid plan.
Q: Can I use add-ons while I am on the free trial?
A: Yes. You can use any available add-ons on your account while on the free trial without additional payment. Once your free trial is over, you will be charged for any add-ons still on your account.
Q: If I cancel my free trial, can I come back and re-activate the same account?
A: It depends on whether you chose to purge your data when you canceled.
- If you selected the option to remove your data, you can't reactivate that account.
- If you did not purge your data, you can reactivate the same account at any time by choosing a paid plan.
If you would rather use the same email address from a canceled account to sign up for a new account, contact our support team to have the email released from the old account first.