Practice Better's current fax provider can only support dedicated fax numbers with United States and Canadian area codes. If you're using a fax number from outside these regions, you'll need to explore alternative solutions to continue managing your fax communications seamlessly.
Your Available Options
You have three primary pathways to ensure uninterrupted fax service:
- Switch to a US-based fax number within Practice Better.
- Transfer your existing non-US/CA fax number to a different fax provider.
- Register for a new fax number through an alternative fax provider.
Understanding Geographic Limitations
Current Fax Number Support
Practice Better currently supports dedicated fax numbers with US and Canadian area codes only. If you're using a fax number from outside North America, you'll need to either transition to a supported area code or use an external fax provider that services your region.
What Happens with Unsupported Numbers
If you previously had a non-US/CA fax number through Practice Better and it hasn't been transferred to another provider, senders attempting to reach that old number will receive a failure notification indicating the number is no longer in service. This helps protect your professional image by ensuring senders understand the number is unavailable rather than experiencing unexplained delivery failures.
Setting Up a US-Based Fax Number
Cost Considerations
Good news – a dedicated fax number is included in your subscription to the Plus and Team plans at no additional cost. Practice Better makes it easy to maintain professional fax communications as part of your existing plan.
International Faxing
You won't be charged fees for faxes you send internationally from your US-based Practice Better fax number. However, keep in mind that individuals sending faxes to your US number from outside North America may incur international fees from their own providers.
Choosing Your Number
Yes, you have control over your new fax number selection. You can choose a US or Canadian area code that works best for your practice. Follow the setup guide within Practice Better to select and configure your new dedicated fax number.
Porting Your Fax Number to a New Provider
Initiating the Transfer
You can absolutely transfer your existing fax number to a new provider. To begin this process, contact your chosen new fax provider directly – they'll initiate the transfer from Practice Better on your behalf. We strongly recommend starting this process several weeks in advance to ensure a smooth transition without service interruption.
Preparing for Temporary Downtime
Once the transfer process receives approval, there will be a brief transition period when your number won't be available to send or receive faxes. This unavoidable downtime typically lasts between one and three business days. Planning ahead and notifying your contacts about this temporary interruption can help manage expectations and maintain professional communication during the switch.