Practice Better's interface is available in English only, but you're not limited to English when it comes to what your clients actually see day-to-day. You can write your services, bookings pages, forms, notifications, and invoices in the language your clients speak best.
In this article:
- Before You Begin
- Customizing Your Services, Packages, and Programs
- Customizing Your Bookings Page
- Customizing Your Forms and Questionnaires
- Customizing Your Notification Templates
- Customizing Your Invoices
- What Always Stays in English
Before You Begin
📍 Please note: Practice Better doesn't offer automatic translation or a language toggle for clients. There's no setting that switches your account into another language. Instead, you write your own content, service names, form questions, and messages in whichever language you choose, wherever a text field lets you.
This means language support works on by resource-by-resource basis. Customizing your bookings page into French, for example, doesn't change the language of your forms or invoices. You'll repeat the same approach (typing your own translated content into each text field) for every resource type you want to offer in that language.
Customizing Your Services, Packages, and Programs
You have full control over the titles and descriptions of your services, packages, and programs, so this is usually the best place to start.
- Go to My Practice > My Services or My Practice > My Programs.
- Create a new offering, or edit an existing one.
- Replace the title and description fields with your translated text.
- Save your changes.
Customizing Your Bookings Page
Once your offerings are translated, extend that language to the page clients use to book with you.
- Create or edit a Custom Bookings Page.
- Update the Page Title and Welcome Message with your translated text.
- Configure the rest of the booking page settings and Save.
💡 Tip: You can also customize individual booking page labels, like button text, for even more control. Learn more about Customizing Your Bookings Page Labels →
Learn more about Customizing Your Bookings Page →
Customizing Your Forms and Questionnaires
Forms are one of the most common places clients interact with your practice directly, so it's worth knowing exactly what you can and can't translate.
With our Automatic Form Builder you can add custominstructions, like generating the form in a language other than English.
- Custom questions: Any question you build yourself in the Form Builder, including labels, instructions, and answer choices, can be written entirely in your language of choice.
- Built-in fields default to English: Some form elements come with pre-built fields and labels that Practice Better generates automatically. The clearest example is the Personal Information question: you can rename the question itself, but the built-in fields inside it (Name, Date of Birth, and similar) always display in English.
⚠️ Important: Any pre-built field or label that Practice Better generates automatically for you, rather than one you typed yourself, stays in English by default. This applies across form elements, not just Personal Information.
For more on building forms, see Creating Forms and Waivers Manually in Practice Better →
Customizing Your Notification Templates
You can customize the email subject, title, and message for most automated client emails, as well as SMS notifications.
📍 Note: Some parts of these notifications are generated by the system and will still display in English, even after you've customized the rest of the message.
Learn more about Customizing Email and SMS Notification Templates →
Customizing Your Invoices
Invoices support some customizable fields as well, giving you another touchpoint you can adapt for your clients.
📍 Note: Default invoice labels (like line item headers) remain in English. Only the fields you customize yourself will reflect your translated text.
Learn more about Creating and Managing Invoices in Practice Better →
What Always Stays in English
A few areas of Practice Better are part of the core platform experience and aren't customizable in any language, including your own:
- The Practice Better Portal interface: navigation, buttons, and system-generated screens like login pages.
- Built-in form fields and labels (see above).
- Default invoice labels.
- System-generated portions of notification templates.
💡 If your clients need full platform navigation in another language, keep this in mind when setting expectations, our team is always happy to help you think through the best way to present your practice to non-English-speaking clients.