Resetting your password

Practitioners and clients can reset their password from the Practice Better portal or sign-in page. 

• Reset your password from the sign-in page
• Update your password in the Practice Better portal

Reset your password from the sign-in page

1. Click Forgot password? on the Sign-in page. 
   
   Or visit the following link:
   https://my.practicebetter.io/#/forgotpassword
   
   
2. Enter the email address associated with your account on the Forgot Password page, then click Send instructions.
   
   
   

3. You should receive an email confirmation shortly after submitting your request. Click the link in the email or copy and paste the link into a new browser window. 

   You will not receive an email if the email address you've provided does not match an account in our records. 
   

    

4. New passwords must use at least 8 characters and include both an uppercase letter and a number.
   

Contact our support team if you have not received your reset password instructions. 

Update your password in the Practice Better portal

1. Go to All Settings & Preferences and click Update Password.
2. You'll see a pop-up in which you need to enter your current password and confirm the new password. Click Next.
   
   
3. You'll receive an email with a verification code. Enter the code from your email message in the dialog box in Practice Better.
   
   
4. After successfully entering the verification code, you'll be logged out and prompted to enter your new password and click Sign in.