This article is for practitioners experiencing trouble logging into their Practice Better account.
If you are a client and you are having trouble logging in, see client trouble logging in.
I'm a practitioner
Check your email address for typos and verify it is currently associated with your Practice Better account. You may have updated your email address at some point after registering for an account.
If you have multiple email addresses going to the same inbox:
- Search your inbox for the most recent email from Practice Better (notifications@practicebetter.io)
- The footer of the email will include the email address associated with your account:
My Client Cannot Log In
Here are a couple of things to try if your client cannot log in to their account.
Verify you have sent your client an invitation to join Practice Better
Go to your My Clients page and locate your client in the list:
- If the caption below your client's name is "Not Invited" it means you have not yet sent them an invitation email to join Practice Better (set up a login/password). Your client cannot log in until they have activated their account.
Use the following instructions to send your client an invitation to join Practice Better:
Sending an Invitation to Join Practice Better
- If the caption below your client's name is "Invited" it means the invitation has been sent to your client but they have not completed the steps to activate their account (set up a login/password).
Ask your client to locate the invitation email in their inbox and follow the steps to activate their account. You can also resend an invitation if they are unable to locate the invite.
Ask Your Client to Reset Their Password
Your client can try resetting their password if they have previously set up a login.
Log In Error Codes
If you receive an error code upon sign-in, please refer to the guide below for next steps:
- Error: 2002
- Error: 3001
- Error: 3002
- Error: 3003
- Error: 3004
- Error: 3005
- Error: 3104
- Error: 4001
- Error: 5001
- Error: 7003
- Error: -1
- Error: -2
Error: 2002
This error indicates that you must complete the reCAPTCHA question to continue.
Error: 3001
This error indicates that an invalid password was provided. If you would like to request a password reset, please follow the instructions here:
Resetting your password
Error: 3002
If you receive this error, please contact our support team for more information.
Error: 3003
We are unable to find an account associated with your email address.
I'm a client
Your practitioner must first send you an invitation email to activate your account. If your practitioner has not sent you an invitation email, please contact them directly for assistance.
If you have received an invitation, follow these instructions to activate your account:
Activating Your Client Account
I'm a practitioner
Check your email address for typos and verify it is currently associated with your Practice Better account. You may have updated your email address at some point after registering for an account.
If you have multiple email addresses going to the same inbox:
- Search your inbox for the most recent email from Practice Better (notifications@practicebetter.io)
- The footer of the email will include the email address associated with your account:
Error: 3004
This error indicates that your practitioner account is not active. This may be due to one of the following issues:
- Your account is on hold. Please contact our support team for assistance.
- Your account is scheduled for deletion. Please contact our support team for assistance.
Error: 3005
Your account has been locked due to multiple unsuccessful login attempts. Reset your password on the same device you are currently locked out of.
For example, if your account is locked on your PC, you will need to reset your password on your PC and not on your mobile device.
Error: 3104
Your client account is not active. You will receive this error if you previously requested your account to be deleted from the system.
Error: 4001
The login credentials for your client account are correct, however, your practitioner has changed the status of your account. Please contact your practitioner directly for more information.
Error: 5001
The status of your practitioner/admin account has changed. Please contact your team owner directly for more information.
Error: 7003
The Google account used for the Google Sign In option is not currently linked to an account. You must first sign in with your Practice Better email/password to link a Google Sign In to your account. Learn more about setting up Google Sign In here:
Using Google Account Sign In
Error: -1
This indicates an internet/connectivity issue on your device. Your sign-in request may have timed out or failed because of a network-related issue. If you're using WiFi, please try logging in via data instead. If you are using data, please try WiFi instead. Alternatively, you can try logging in using another device.
Error: -2
Your log-in credentials for your account are correct. Please check your browser or device settings to ensure cookies are enabled. Alternatively, you can try logging in using another device.