Access to Client Portal is Required
All Telehealth sessions are securely conducted within your Client Portal. You are required to activate your account and set up a login/password before the time of your session.
You can activate your account by clicking the Activate your account link at the bottom of your telehealth appointment email or in the Invitation email sent by your provider:
Telehealth Confirmation and Reminder Emails
You will receive an email confirmation and reminder email for your telehealth session.
Once you have activated your account, you can simply use the "click here to join the session" link to directly join the session.
You may be prompted to log in first, after which you will be automatically redirected to the video session waiting room.
Optionally, you can join the video session by clicking on the video icon next to the upcoming session on your Client Portal homepage:
The latest version of Google Chrome, Safari or Firefox is required to conduct video sessions in Practice Better. Using an outdated or unsupported browser (e.g. Microsoft Internet Explorer / Edge) may result in failure to join your session.