- Step 1: Activating your Practice Better Account
- Step 2: Connecting to your Telehealth Appointment
- Step 3: Ensuring Camera and Microphone Access
Step 1: Activating your Practice Better Account
All Telehealth sessions are securely conducted within your Client Portal. You are required to activate your account and set up a login/password before the time of your session.
You will receive an Invitation email from your provider with a link to Activate My Account. Learn more.
After clicking on the activation link, you will be taken to a page where you can set up a password to access the system:
Enter and confirm your password, accept the terms and click the Sign up button. After activating your account, you will then have access to the Client Portal and the resources your practitioner has provided you.
Step 2: Connecting to your Telehealth Appointment
You will receive an email confirmation and reminder email for your telehealth session.
You can join the session directly from your computer or mobile browser by clicking the "click here to join the session" link in the confirmation and reminder emails.
Log into your Practice Better account from your computer or mobile device and click the video icon next to your session in Upcoming Sessions on your homepage.
Click the video icon next to your session in Upcoming Sessions on your homepage.
You will be automatically redirected to the video session waiting room. You may see this screen briefly if you join prior to your practitioner starting the telehealth session:
Your Web Browser
Use the latest version of Google Chrome, Safari, or Firefox to join video sessions in Practice Better. Unsupported or outdated browsers may result in failure to join your session. Learn more.
Joining from the Mobile App version of Practice Better
If you are joining from your mobile device, you can click on the video icon from your Home screen under the Upcoming Sessions:
If you are viewing the Session Details, you can click on the Video icon at the bottom to join the session:
Step 3: Ensuring Camera and Microphone Access
Practice Better requires access to your camera and microphone so other participants can see and hear you in your video sessions.
Firefox and Safari typically ask you to enable permissions for each session. If you've accidentally clicked on Don't Allow or dismissed the popup without allowing access, you can simply close and re-open the Telehealth session and click Allow when prompted:
Accepting permissions on Apple Safari:
Google Chrome will prompt you the first time you join a session. Click Allow to enable access to your camera and microphone:
If you click Block or close this popup without allowing access, you may need to manually enable permissions. See the links below for instructions on how to manually enable permissions in Chrome.
Unblocking Camera and Microphone Permissions
Follow the instructions for your specific device and browser to unblock camera and microphone permissions:
Once you've enabled these permissions, relaunch your video session.