This article is for clients having trouble logging into their Practice Better portal.
If you are a Practitioner and you are having trouble logging into your Portal see practitioner trouble logging in.
I'm a Client
Before you can log in, your practitioner must send you an invitation email with instructions on how to activate your account (set up a login/password).
If you have received an invite, please follow the instructions here:
Activating Your Client Account
If you have not received an invitation email, please contact your practitioner directly for assistance.
If your practitioner has sent you an invitation, check your spam or junk mail folder if the email is not available in your inbox.
Log In Error Codes
If you receive an error code upon sign-in, please refer to the guide below for next steps:
- Error: 3001
- Error: 3002
- Error: 3003
- Error: 3005
- Error: 3104
- Error: 4001
- Error: 7003
- Error: -1
- Error: -2
Error: 3001
This error indicates that an invalid password was provided. If you would like to request a password reset, please follow the instructions here:
Resetting your password
Error: 3002
If you receive this error, please contact our support team for more information.
Error: 3003
We are unable to find an account associated with your email address.
Your practitioner must first send you an invitation email to activate your account. If your practitioner has not sent you an invitation email, please contact them directly for assistance.
If you have received an invitation, follow these instructions to activate your account:
Activating Your Client Account
Error: 3005
Your account has been locked due to multiple unsuccessful login attempts. Reset your password on the same device you are currently locked out of.
For example, if your account is locked on your PC, you will need to reset your password on your PC and not on your mobile device.
Error: 3104
Your client account is not active. You will receive this error if you previously requested your account to be deleted from the system.
Error: 4001
The login credentials for your client account are correct, however, your practitioner has changed the status of your account. Please contact your practitioner directly for more information.
Error: 7003
The Google account used for the Google Sign In option is not currently linked to an account. You must first sign in with your Practice Better email/password to link a Google Sign In to your account. Learn more about setting up Google Sign In here:
Using Google Account Sign In
Error: -1
This indicates an internet/connectivity issue on your device. Your sign-in request may have timed out or failed because of a network-related issue. If you're using WiFi, please try logging in via data instead. If you are using data, please try WiFi instead. Alternatively, you can try logging in using another device.
Error: -2
Your log-in credentials for your account are correct. Please check your browser or device settings to ensure cookies are enabled. Alternatively, you can try logging in using another device.