If clients report that they are not receiving notifications, guide them to check their Notification Preferences to ensure all settings are correctly configured.
Customizing Notification Preferences
- Go to Setting & Preferences > Notification Preferences
- In this section, clients can confirm their current notification settings and customize their preferences.
- Instant Alerts: Confirm that Instant Alerts are activated for session bookings, reschedules, or cancellations.
- Email Notifications: Ensure that email notifications are enabled as desired.
- Chat Notifications: Clients can receive notifications for 1-1 chats by instant alerts and email. Group chats can only produce instant alerts (no email notifications for Group chats).
Instant Alerts must be enabled on each device where clients wish to receive notifications. Make sure clients check their settings on all relevant devices.