You can mark recent sessions as "no shows" and process fees for no-shows to enforce your cancellation policy. This feature can help you recover your revenue and hold your clients accountable for their bookings.
Read this related article for Setting up a Cancellation Policy.
Update the session status and bill your no-show fee
- Go to My Schedule > My Bookings or your client record's Bookings & Packages page.
Alternatively, head to My Schedule > My Calendar and click on the session in question. - Click the 3 dots next to the session.
- From the options provided, select Mark as no show. From My Calendar, click 3 dots > Update Status.
- You'll see a pop-up where you can confirm the no-show fee options.
- Choose to Send the invoice to the client for payment, or Charge the card on file.
Learn more about How to Require Client Billing Information for Bookings. - If you select Charge card on file and the client doesn't have a saved payment method, you'll be prompted to send the invoice to them instead.
- The updated status will be reflected in the top-right corner.