Using Video Chat on Practice Better

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6 comments

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    Anthony Llabres

    Is there a way to start an impromtu video session with no fee? Sometimes I would like a quick free session video chat with no further bookings as I am screening the potential client. I have many times when I want video chat with no fee or bookings for future formal appointments. Thanks

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    Help

    Hi Anthony

    Yes, as long as your client has access to the Client Portal, you can start an impromptu video session by going to the Secure Messenger, then clicking the Start video chat icon in the top right corner of the chat window:

     
    Your client will receive a notification to join the impromptu session. 

    As mentioned, your client would need to be invited to join Practice Better and activate an account. 
    If you decide not to see the client in the future, you can either deactivate or delete their client record from the system.

    Hope this helps.

    In health,


    Team @ Practice Better

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    Caitlin Crowell

    Is there any way to record video sessions with clients so they can go back and rewatch the information shared? 

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    Help

    Hi Caitlin,

    At the moment, we don't have support for recording video sessions, but it is something we're considering for a future update.

    In health,

    Team @ Practice Better

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    Louise Monico

    I just tested the video tonight. What a great built-in feature!

    I agree recording would be a great option to have available. I'm taking a class that will require me to record and submit my sessions so that would be helpful.

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    Daniel Lonquist

    I would also like to have recording capability, otherwise I will have to use something like Zoom, which I would rather not have to do.

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