Practice Better gives you control over your account data and respects your right to request deletion at any time. Whether you're a client or practitioner, we've designed straightforward processes to help you manage your data according to your needs.
Deleting a Client Account
Requesting Deletion as a Client
You can request account deletion directly from your Client Portal by clicking your name in your client portal and selecting Edit Profile.
From there, you can select Delete My Account and complete the subsequent steps.
📍 Please note: This option may not be available in your Client Portal depending on your practitioner's regulatory requirements. Your practitioner controls whether this deletion option appears in your Client Portal. If you don't see this option, we recommend contacting your practitioner directly to discuss your account deletion request. Learn more about how practitioners manage this setting in our article on Allowing Clients to Delete Their Accounts.
What Gets Deleted from Client Accounts
When a client requests account deletion, Practice Better removes specific content created by the client within 30 days of the request:
- Journal entries you created.
- Documents you uploaded through your Documents section (shared documents).
- Chat sessions and messages exchanged between you and your practitioner through Secure Messenger.
All other data stored as part of your client file remains available in your practitioner's records to support their regulatory and professional obligations.
For Practitioners Managing Client Deletion Requests
Practitioners will receive both an email and an in-portal notification alerting them of the client's deletion request. This email contains details confirming what will be deleted from the client account (as above).
We understand that you may need to maintain complete records of client information and communication to meet your regulatory requirements. If you need copies of journal entries, chat messages, and documents shared by your client before they are deleted, we recommend exporting your client's file using the instructions provided in our export help article.
You can control whether clients see the account deletion option in their Client Portal. Learn more about configuring this setting in our article on Allowing Clients to Delete Their Accounts.
📍 Please note: We retain database backups for 30 days for security and disaster recovery purposes. Your client's data may persist in a database backup for up to 30 days after the final deletion step, after which it will be completely purged from our system.
Deleting a Practitioner Account
Requesting Deletion as a Practitioner
You can delete your data from Practice Better when canceling your subscription by ensuring you select the "Remove my data..." checkbox during the subscription cancellation process. Alternatively, you can contact us directly to request the removal of your data.
What Gets Deleted from Practitioner Accounts
The deletion process begins 30 days after your request. We will remove all data you have created in the system, including:
- Client files.
- Services and Packages.
- Forms and Disclaimers.
- Availability settings.
- Invoices and Billing information.
- Programs and Courses.
- Protocol Templates.
- Supplements.
- Automations.
You will also be removed from our mailing list if you previously subscribed.
What Gets Retained
Your subscription payment history will be retained for financial reporting purposes for Green Patch Inc. All stored credit card information will be removed from our system.
📍 Please note: We retain database backups for 30 days for security and disaster recovery purposes. Your data may persist in a database backup for a maximum of 30 days after the final deletion step, after which it will be completely purged from our system.
💡 Need clarification? Please contact us if you have questions about this process. Our team is here to support you through account deletion and ensure your data is handled according to your preferences and our privacy commitments.