Add a Place of Service code to each in-person office location, and Practice Better fills it into your superbills and claims for you. You can also add your location's NPI number and Other ID, and choose a default location that fills Box 33 or Box 32 of your claims. This article covers in-person locations.
In this article:
- Before You Begin
- Adding Place of Service to a Location
- Choosing a Place of Service Code
- Setting a Default Billing Location
- Setting a Default Service Facility
- Understanding Claim Boxes 32 and 33
- Troubleshooting Place of Service and Facility Details
Before You Begin
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In-person locations only: This article covers in-person locations. For phone and telehealth sessions, set your default service locations in Settings > Insurance Billing. Learn more in Setting Up Your Insurance Billing Profile →
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Add the location first: A location you created for booking does not have a Place of Service until you add one. Learn how to add a location in Adding and Managing Your Practice Locations →
- Team plan: Locations are practice-wide, so every team member uses the same list of locations. The Default Service Facility is set by each team member in their respective Insurance Billing settings.
Adding Place of Service to a Location
- Go to My Schedule > My Locations.
- Click Edit next to an existing office location, or create a new office location.
- Select a code from the Place of service (CMS) dropdown under the Insurance Billing section.
- Optionally, enter the Service facility NPI number and Other ID for your location so they fill in Line 32 a/b of your claims.
- Click Save Changes at the top of the page.
For new and previously booked sessions at this location, Practice Better fills in:
- The Place of Service field on superbills.
- The Place of Service field and the service facility codes (NPI and Other ID) on claims.
Choosing a Place of Service Code
Superbills and claims use the Place of Service code set from CMS. The list is long, so here are three common examples:
- 11: Office
- 12: Home
- 49: Independent Clinic
Setting a Default Billing Location
You can make any of your locations the default for your claims by turning on the default location checkbox in that location's settings. Your default location fills Box 33 (Billing Provider Info) of your claims.
If you also entered a Default Service Facility in Settings > Insurance Billing, it fills Box 32 (Place of Service) for phone and telehealth sessions. It does not replace your default location.
Setting a Default Service Facility
- Click the Settings (gear icon) and select All Settings.
- Choose Insurance Billing.
- Enter your facility details under Default Service Facility.
- Click Save Changes near the top-right.
Learn more about this setting in Setting Up Your Insurance Billing Profile →
Understanding Claim Boxes 32 and 33
Box 32 is the service facility. Box 33 is the billing provider. What each box populates when you create a claim in Practice Better depends on your default location checkbox and the type of session. These results assume you entered a Default Service Facility in your Insurance Billing Settings.
When a default location is turned on:
| Session Type | Box 33 | Box 32 |
| In person, at any location | Your default location | The session’s location |
| Telehealth | Your default location | Your Default Service Facility |
| Phone | Your default location | Your Default Service Facility |
When no default location is turned on:
| Session Type | Box 33 | Box 32 |
| In person | Your company name and NPI number, plus the session’s location if that location has insurance details set up | The session’s location |
| Telehealth | Your company name and NPI number only | Your Default Service Facility |
| Phone | Your company name and NPI number only | Your Default Service Facility |
Troubleshooting Place of Service and Facility Details
If a claim or superbill shows a blank or incorrect Place of Service or facility, check these items:
- Open My Schedule > My Locations and confirm the location has a Place of Service, NPI, and Other ID saved.
- Check which location the session used.
- Check that your Default Service Facility is correct. It fills Box 32 for phone and telehealth sessions.
You can also edit the Place of Service directly on the claim or superbill before you send it. If the details are still wrong, our Support team is happy to help. Learn how in How to Contact Practice Better Support →