Clear a persistent notification badge that stays on your Better app icon after you've reviewed all your notifications. This article shows you how to disable and re-enable Instant Alerts, check your device settings, and update or reinstall the app.
Before You Begin
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These steps apply to the Practice Better mobile app on iOS and Android.
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The badge counts unread portal notifications. The badge is the number on your app icon. It counts portal notifications, such as a completed form. It doesn't count chat messages.
- Instant Alerts are separate from the badge. Instant Alerts are the push notifications that appear on your device, such as on your lock screen. Chat message notifications reach you through Instant Alerts or by email.
Disabling and Re-enabling Instant Alerts in the Mobile App
- In the app, tap the three lines in the top-left corner to open the navigation menu.
- Tap Settings & Preferences, then tap Notification Preferences.
- Under Instant Alerts, tap Disable.
- Tap Enable to turn Instant Alerts back on.
- If the app asks to allow Better to send notifications, tap Allow.
- Tap Save Changes near the top-right of the Notification Preferences page.
- Close the app and reopen it.
Checking Your Device Notification Settings
If the badge stays, confirm that your device allows notifications from the Practice Better app and that “Focus” or “Do Not Disturb” isn't silencing them.
Learn more in Setting Up Instant Alerts and Notification Preferences in Practice Better →
Updating or Reinstalling the Mobile App
An older version of the app can keep a badge on your icon. Update the app from the App Store or Google Play Store. If you don't have auto-update turned on in your device settings, you also need to update it manually.
If the badge stays after you update, uninstall and reinstall the app to receive the latest version. Your Practice Better data is safe. All information is stored securely in your Practice Better portal, so sign back in with your existing login after you reinstall.
📍 Note: As of June 5, 2026, the Practice Better Android app requires a 64-bit operating system to receive updates. If your Android device doesn't have a 64-bit operating system, it no longer receives app updates, and you can use Practice Better in your mobile browser at my.practicebetter.io instead. Learn more in Browser and Mobile App Compatibility →
Still Seeing the Badge?
Our support team is here to help. In the mobile app, tap the question mark in the top-right corner, then tap Contact Support.
Learn more in How to Contact Practice Better Support →
Frequently Asked Questions
Q: What does the number on my app icon count?
A: The badge counts unread portal notifications, such as a completed form. It doesn't count chat messages.
Q: How am I notified about chat messages?
A: Chat messages reach you through Instant Alerts on your device or by email. They don't appear in the badge count.
Q: Will I lose my data if I reinstall the app?
A: No. Your information is stored securely in your Practice Better portal. Sign back in with your existing login after you reinstall.