Depending on how you logged your food, the nutrient data may not populate for your entry.
Here are some steps to help you troubleshoot the issue.
- Did you search for the food using the Food Database?
- Did you log a Free Form Entry?
- Did you add a custom food?
- Does your practitioner have nutrient details enabled?
Did you search for foods using the Food Database?
It's recommended to search for foods in the Food Database for automatic nutrient data population.
Once you start typing the name of your food in the text box at the top of the pop-up, suggestions matching your search will appear in a picklist below. Suggestions include foods from the database and foods/recipes you've saved.
Selecting a food from the database ensures nutrient data is included automatically.
Did you log a Free Form Entry?
Free form entries are labeled with the Free form entry status beneath the food name.
As you type, the system will auto-detect ingredients in your description.
To Include Nutrient Data:
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Click the Use data button when nutrient details appear.
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If you skip this step, the entry will save without nutrient data.
To Add Nutrient Data Later:
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Click the More Options menu (3 dots) next to your Free form entry.
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Select Update.
- Click Use data when prompted.
Did you add a custom food?
If you created a custom food, ensure you manually entered its nutrient data.
Without nutrient details in the custom food record, no data will display for that entry.
Learn more about Adding Custom Foods in the Client Portal.
Does your practitioner have nutrient details enabled?
Your practitioner can control whether or not nutrient data is displayed in your Journal's Food entries.
Nutrient details may not be visible if your practitioner has nutrient data disabled.
Contact your practitioner to confirm if nutrient details are enabled for your Journals.