We offer two applications for conducting online/virtual sessions with your clients, Practice Better telehealth sessions and Zoom virtual meetings. We have broken down the main elements for each application and outlined the differences between the two below.
| Practice Better Telehealth | Zoom Meeting |
|---|---|
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- Using Practice Better for Telehealth
- Using Zoom for Telehealth
- Updates to Practice Better Telehealth (May. 7, 2025)
Using Practice Better for Telehealth
Practice Better allows you to conduct one-on-one telehealth sessions with your clients. This feature is built into our platform and is completely HIPAA compliant and secure. There is no additional fee associated with this feature.
When you select Practice Better as your Telehealth application, your client will need access to the Client Portal. Once your client has access to the Client Portal, you and your client will need to log into the portal to join the session. Clients can either click on the link provided in their session confirmation or reminder email or log into the Client Portal directly on their mobile device or computer to join their session.
Practice Better telehealth sessions allow you to share your screen during your session and allow you to use the Client Hub to view information and take notes.
You can record your session audio directly in Practice Better using our AI Charting Assistant add-on. A transcript and summary will be available from the recorded session. Recorded sessions can be used to quickly create Notes from session summaries.
For more information on Practice Better Telehealth, click here.
Using Zoom for Telehealth
Practice Better also allows you to conduct your telehealth session with our Zoom integration. Our Zoom integration allows you to link an existing Zoom account to the platform.
Our Zoom integration supports one-on-one and group telehealth sessions. When you select Zoom as your telehealth application, a meeting ID will be generated by Zoom that you and your clients can click on.
Clients do not need access to the Client Portal to join these sessions as they are conducted outside of Practice Better. Practice Better will include the Zoom Meeting ID which you and your clients can click on from their confirmation or reminder email or by logging into the Client Portal and viewing their session details.
You are also able to share your screen with clients in Zoom and you are able to record your sessions by using the Record function within the Zoom window.
Updates to Practice Better Telehealth Application starting May 7, 2025
Q: What is happening?
A: The video software that powers Practice Better Telehealth is changing from Twilio to Zoom. This change will affect both the desktop and mobile versions of Practice Better Telehealth.
Q: Why is this happening?
A: Our former video service provider, Twilio, will be deprecated as of 2026, so we are proactively migrating to ensure your telehealth service is strong and consistent
Q: When will this happen?
A: Gradually, this rollout will be happening over 4-8 weeks to ensure a smooth transition for all of our customers. It will begin as of May 7, 2025
Q: What will I notice?
A: You or your clients shouldn’t notice anything except for a few minor differences in a few specific features:
- Picture-in-picture is only available on the Chrome browser
- Virtual background will not be supported on the Firefox browser
- Only one participant can share their screen at a time
- Video mirroring will now only mirror the video for yourself. The remote participant's view of your video will not be changed
Q: Is this a downgrade?
A: This is a migration where all the functions you value in Practice Better Telehealth will remain the same.
Q: Hang on, don’t you also offer a Zoom integration? What’s different?
A: Practice Better Telehealth and Zoom’s integrations offer key feature differences, such as HIPAA-compliant AI summaries and group meetings. Read about the differences.
Q: Is it still HIPAA-compliant?
A: Yes! Practice Better Telehealth is always HIPAA-compliant. If you’re integrating your Zoom account, you’ll need a paid telehealth account to remain compliant.