My Portal

Articles in this section

Setting up your Fullscript Integration for Labs and Supplements

Avatar
Help @ Practice Better
Updated
Follow

🔄 We're freshening things up!

Practice Better is gradually rolling out a refreshed UI/UX design. You may notice that the navigation bar has moved from the top to the left side of the portal. As a result, some screenshots and images in our articles may not yet reflect the updated interface — but the steps and guidance are still accurate.

We're actively updating all articles and appreciate your patience in the meantime. If something looks different than what you see on screen, the functionality is the same — just with a fresh coat of paint.

Fullscript integration for supplements is available to practitioners in the USA and Canada, while Fullscript Labs is only for the USA. Practitioners can sign up and link Fullscript to Practice Better to order, view, and manage labs, and link patients between platforms. Labs sync automatically, with options to annotate, share, archive, or delete. The integration streamlines lab and supplement management within Practice Better, supporting solo and team practices.

⚠️ Important: 

Fullscript integration for supplements is available for practitioners in the USA and Canada.

Fullscript Labs is only available for practitioners in the USA.

In this article: 

Signing up for a Free Fullscript account

Sign up for a free account by going to Settings & Preferences > 3rd Party Integration.

Under the Supplement Dispensaries section, click the 3 dots next to Fullscript then select Sign up.

Linking Fullscript to Practice Better

Once you've signed up for a Fullscript account you can then link it to Practice Better by following these steps:

  1. Click Link next to the Fullscript Integration.

     
  2. Select your country (United States or Canada) and click Next.

     
  3. A pop-up will appear prompting you to sign into or sign up for a Fullscript account (this screen may not appear if you are already signed into your Fullscript dashboard). 
    Click Sign In and enter your Fullscript login credentials.

     
  4. Review the information on the authorization step, then click I agree. The popup should automatically close and redirect you to your Practice Better portal.

     
  5. Select the practitioner in your Fullscript account to link to Practice Better.
    • If you'd like to generate a matching recommendation in Fullscript for your Practice Better protocol, make sure to enable the Create corresponding Fullscript recommendation when publishing a protocol. Learn more about managing your Fullscript settings.
    • To sync lab orders, leave the last option unchecked.
       
  6. Click Connect in the top-right corner to complete the setup.

Note: If you're looking to set up Fullscript for team members on the Team Plan, please visit this help article for more information: Setting up Fullscript Integration for Teams. Also, you can only link one account to one practitioner at a time. 

Ordering Fullscript Labs from Practice Better

  1. Go to My Practice > Labs and click the Fast Action Button in the bottom-right corner. 
    Select Create Fullscript order from the options provided.

     
  2. Select a client to associate with the new order.


     
  3. You'll see a prompt to complete the order in your Fullscript dashboard, which will open directly to an order page where you can add tests and submit your client's lab. A new patient will be automatically created in your Fullscript account if one does not exist with a matching name and email address.



     
  4. Add labs and tests as you would from your Fullscript dashboard. Once your order has been sent to the patient, you can close your Fullscript dashboard and return to your Practice Better portal. 
    The new order will be available on your My Labs page in a few moments, or you can click the three dots and Resync Fullscript labs. 
    The Resync action will fetch the latest plan, lab orders, tests, and results and update the Fullscript lab in the Practice Better portal.

Viewing and Managing Fullscript labs in Practice Better

Fullscript treatment plans will be automatically pulled in from Fullscript into Practice Better. Your lab results can be viewed and managed by navigating to My Practice > Labs.

You can click on the More Options button next to a lab to edit, share, or delete a lab quickly.

Click on a lab title or the View button to open the lab details page to view the lab result documents and annotate your lab.

Viewing Lab Result Documents

Click on the View button next to a lab result to view your lab result document.

The document viewer menu allows you to zoom, pan, search keywords, and change your view options (orientation, dark mode, full screen, etc.).

You can also minimize the document viewer or download results from this window.

Annotating Labs

Click on the Annotate button to create a note associated with the lab.

By default, lab annotations are private to you. However, you can share these notes by enabling the Share note with my client setting and sending them a notification of this addition.

You can change the sharing options at any time.

Each annotation will include an icon to indicate whether it is private or shared.

Archiving and Deleting Labs

You can archive your shared labs by opening the lab and selecting the Archive option.

Once a lab is archived, it will no longer be available to your client via the Client Portal; however, it will always be available for your reference in the Practitioner Portal.

You also have the option of permanently deleting a lab from your portal. Once a lab is deleted, it won't be accessible to you or your client.

Linking Fullscript patients to Practice Better Client Records

By default, clients who share the exact same name and email address in both Fullscript and Practice Better do not need to be manually linked. Labs will automatically associate with the matching client record in Practice Better.

If there is any difference in a client's name or email address between the two platforms, you'll need to manually link your Fullscript patient to the corresponding Practice Better client record. Once linked, future labs will match to that same client record.

Linking Fullscript Labs to Client Records

Unlinked lab results will display as follows in Practice Better:

To link a Fullscript patient to a Practice Better client record, click the More Options button and select Link Fullscript patient to client.

From here, select the corresponding Practice Better client to link the lab with. Once a client record has been linked, their name will be replaced with the name that you have on file in the portal. This action can be undone at any time.

Linking Family Records to Fullscript Labs

Family records in Practice Better group two or more clients under a single shared email address. The Fullscript integration handles these records differently depending on the age of the family member.

  • Minor records (under 18): The integration works as expected.
  • Adult records (18 or older): Fullscript does not support dependent accounts for adults. If you try to create a Fullscript lab order for an adult who is a sub-record, Fullscript may require a unique email address if the shared one is already associated with another Fullscript patient.

In this case, the recommended workaround is to unlink the family record in Practice Better first, then create the Fullscript lab order from the standalone client record. This will sync to Fullscript as a unique patient.

Unlinking Client Records from Fullscript Patients

In the event that you want to unlink a client record from a Fullscript patient, you can do so by clicking on the More Options button > Unlink Fullscript patient.

Once a client record and Fullscript patient have been unlinked, all new and historical labs will no longer be associated with the client record. Unlinked records can be linked/relinked at any time.

Fullscript Labs FAQ

Q: How do I set up the Fullscript Labs integration in Practice Better?

A: To set up the integration, log into your Practice Better account, go to Settings & Preferences > 3rd Party Integration, and link your Fullscript account by following the prompts. You’ll need accounts with both platforms to complete the setup.

Q: Who can use the Fullscript Labs integration in Practice Better?

A: The integration is available for US customers on paid Practice Better plans. It supports solo practitioners and multidisciplinary clinics, with options for individual or team account linking.

Q: What can I do with the Fullscript Labs integration?

A: You can order lab tests, track progress, and receive lab results directly within Practice Better. This streamlines your workflow by keeping lab management, client care, and supplement recommendations in one platform.

Q: Can each team member in my clinic use their own Fullscript account with Practice Better?

Yes, each provider can integrate their own Fullscript account, or the team owner can link the same Fullscript account for all team members. Settings can be managed individually for each user.

Q: Is this available to all customers?

A: While practitioners in both Canada and the USA can integrate Fullscript, only customers located in the United States can use Fullscript Labs.

Related articles

Article is closed for comments.