We’re here to help. Here are a few answers to frequently asked questions about the Practice Better platform.
Q: Is Practice Better secure?
A: Yes, Practice Better is secure. We have many safeguards in place to protect your data which you can learn more about here. In addition, we are HIPAA, PIPEDA, and GDPR compliant to name a few.
Q: Will Practice Better sign a BAA?
A: Yes we can provide a signed Business Associate Agreement upon request. Contact us at firstname.lastname@example.org for more information.
Q: Can clients complete and sign forms online?
A: Yes, clients can complete and sign forms from the website or mobile app. Learn more
Q: Can I upload my own forms into Practice Better?
A: If you don't want to re-create your forms using our Form Builder, you can upload your existing Word and PDF files for clients to download, complete and upload back to you. Learn more
Q: Can clients complete forms without setting up an account?
A: Yes, clients can complete their forms directly from the link(s) provided in their email notifications.
Q: Can I upload and share documents with clients?
A: Yes, you can easily share documents (handouts, protocols, blood work results, PDFs, images, etc.) with clients by uploading documents from your hard drive or by linking your Dropbox or Google Drive to your account. Learn more about working with documents.
Practice Better’s paid plans start with 1GB of storage. View our plans and pricing.
Q: Can I schedule time between sessions?
A: Yes, when you create a new service, you have the option of setting buffer times before and after booked sessions. This buffer time can differ from service to service.
Q: Does Practice Better allow me to book group appointments?
A: Coming soon! We’ll allow you to not only book group sessions, but conduct secure group chats within the platform.
Q: Can I schedule appointment reminders for my clients?
A: Yes, clients can be automatically reminded of appointments via email and portal notifications. You can customize when these reminders are sent, and even send session reminders to yourself.
Q: I’m having trouble copying and pasting a Word document into my waiver, do I have to retype the whole thing?
A: No, you do not need to retype your entire text. If you are getting formatting issues copying content from Word you may have to select Paste and Match Style or Paste Special on Mac or Paste as plain text on Windows.
Q: Can I track what my clients eat?
A: Yes. Clients can log what they consume directly in their client portal using their Food & Mood Journal. You can track and review these entries.
Q: Can I communicate with my clients within the platform?
A: Yes, you can use our built-in secure messaging and video chat features.
Q: Can I export my client data?
A: Yes, files may be exported at any time. The majority of your client data will be exported in a spreadsheet. Published protocols and completed forms will be provided in PDF format.
Q: Can I try Practice Better for free?
A: Yes. We want everyone to have access to Practice Better even if you’re just starting out. We offer you a free subscription to use with 1–3 clients so you can start growing your business without any risk or investment so if you are interested please register today.
Q: I forgot my password, how do I reset it?
A: If you forgot your password and need to reset it, you can do so by clicking on the Forgot password? button on the Sign In page: https://my.practicebetter.io/#/forgotpassword
You will receive an email with a link to reset your password. Click the link in the email to specify a new password for your account.
Q: Can I change my plan?
A: Yes, you can absolutely upgrade or downgrade your plan at any time. If you’re downgrading your plan, just ensure your active number of clients is within the limits of your new plan.
Q: Can I cancel my subscription at any time?
A: Yes, there are no contracts, you can cancel your subscription at any time.
Q: Can I import my data from my existing client management system?
A: Yes. If you’ve signed up for a paid plan, we can help you transfer your records over to Practice Better. Contact us for more information.
Q: Will Practice Better work with my browser?
A: Practice Better will work with the latest versions of Chrome, Firefox or Safari.
Learn more about our browser and mobile compatibility.
Q: Can I access my files from anywhere?
A: Yes. Practice Better is a cloud-based platform which means you can access all of your files on any device from anywhere you have Internet access! You can also download our mobile apps for iPhone/iPad and Android
Q: Can I share client files with other practitioners?
A: No. We’re currently working on a team/clinic subscription. More to come soon…
Q: What notifications do my clients receive?
A: For clients with access to the Client Portal, the following notifications will be sent:
- Appointment notifications and reminders
- Tasks and reminders
- Booking invites
- Shared session notes
- Shared protocol
- Comments on journal entries
- Shared documents
- Forms to complete
- New invoices/payment plans/receipts
- New superbills
- Chat messages
- Program notifications
For uninvited clients:
- Forms to complete
- New invoices/receipts
- New superbills
- Appointment notifications and reminders (optional)
- Tasks and reminders
Q: What if l can’t find a feature that I need?
A: We’re always open to improving Practice Better. Drop us a line and let us know what you’d like to see included in the platform.
Q: Can I run online programs in Practice Better?
A: Yes you can run online programs and courses in Practice Better! You can schedule your content to be delivered on specific dates and notify clients when new modules are available. Programs can be run in two ways, either Fixed-Date or Evergreen.
Fixed-date programs run from a set start date and finish on a set end date. Modules are unlocked and accessible to clients based on calendar dates.
Evergreen programs are ongoing and allow clients to enroll at any time. Modules are released based on their enrollment dates. Learn more about working with programs.
Q: Can I recommend supplements to my clients?
A: Yes you can! You can add supplements to your account that can be used in Practice Better protocols and protocol templates. Learn more
If you’re in Canada or the US, you can also link your Fullscript account to Practice Better to allow clients to order supplements from your dispensary. Learn more about linking your Fullscript account to Practice Better.
Q: How are you different from your competition?
A: It’s very important to us to provide a comprehensive tool that is also affordable at any stage of your practice. Check out our comparison page to see how we compare.
Q: Can I use Fax in Practice Better?
A: Yes, you can send and receive faxes in Practice Better! The Pro plan allows you to buy credits to send faxes. The Plus plan allows you to send and receive faxes using a dedicated fax number (up to 100 pages a month + more with credits). Learn more about sending and receiving faxes in Practice Better.
Q: Is there a Practice Better support number for me to call?
A: Email is our primary method of support. We typically respond within a couple of hours of your request. You can send your questions to email@example.com.